CouponCabin ... Let me just say, have never dealt with more insensitive customer service
It was shown to me that providing me with information was a complete waste of the team leader's time, explaining that I suffer from a medical memory loss due to epilepsy, leaving me struggling to recall my account details, resulting in automatic labeling and treatment as someone trying to defraud them.
I was really excited with the prospect of participating as a frequent user of their services, but I was frustrated by the misinterpretation of my error. In reaching out to try to prove my actions were in no way intended to scam, I inquired about a purchase made where no money had been seen.
The guidelines are very rigid, mixed with the stress of expiration of the coupon, looming in the near future, and when I attempted to read the legal guidelines for that particular deal, a subsequent popup, was needed to get the information that truly matters, concerning me about staying from the direct link to the store, perhaps failing to follow protocol and qualification for the cash back from their site, as a fault on my part for deviating from the direct link, including an additional visit to another page.
May I just say that the response was the crudest form of customer service I have experienced, and I am a BA in Communications, Customer Relations, and Public Relations from the University of Southern California. I am speechless as the insensitivity, rudely masked by explanation, but was blatantly desired to belittle, with a tone and word choice that could in no way be misconstrued, or leave me with any doubt that I had stolen precious moments of his life dealing with an incompetent being.
Looking forward to my check and no guilt, when trying to use a company and support it in the very manner it strove for when envisioning the success of the idea it was built upon... My apologies to inconvenience you by being a customer and someone who has struggled their whole life with embarrassing memory loss, that has never before made me feel like such a piece of crap for this shortcoming.
2 Updates & Rebuttals
Kelly
Lafayette,Louisiana,
United States
In Response...
#3Author of original report
Sat, May 25, 2019
I could respond with insults in the same manner, but they would be frivolous and immature, since I have absolutely no idea who you are, and responses of such a degree require involvement and fictional thought, since I have no solid basis for them. There's absolutely no point. This review is not a hobby or passion of mine, as it seems to be to you, but merely something that stood out to me in regards to the lack of decency anyone has for anyone anymore.
I am not denying I screwed up, didn't write down the details, and was frustrated by my errors and the inconveniences incurred, but take a few minutes to read the reviews and actually try to see the points being made. Now, I know everyone does not have time for everyone else's problems... I get that. But it seems evident on all these sites that customer service is not what is should be.
My point is, messages can be conveyed just as effectively, using the same amount of time, in a manner that shows some regard for the recipient's concern, without having to be rude. If time is the fuel for the insensitivity, I guarantee more time will be saved by doing so in a manner that shows some regard, instead of creating further discontent.
I apologize that my message did not come across clearly the first time. I know customer service is not an easy job, and undoubtedly creates a great deal of discontent and stress. However, being able to handle those situations is what is needed to be effective in such a role, and I am sure you have had your own moments when you were not satisfied by a response that did not meet the level of professionalism you were expecting or seeking.
It's called customer service for a reason... if customers are such a hassle, then it wouldn't require a position to try to help with their needs. I am not any more deserving of these courtesies than anyone else, so I am sorry if I came across that way to you. I am just disappointed that certain standards of relationship with others, in this case business relationships, seem no longer to be necessary.
Continuing to argue with you on this is of no benefit to either of us, so may I just finish by saying my regrets you did not understand the point I was making the first time, my apologies for my mistakes that created this issue, and it may be such that I still hold on to a desire to have communication on a level with others, that may, unfortunately, no longer exist.
In an effort to not be responsible for wasting any more of anyone's time, I will just assume that it the case. Enjoy your Memorial Day weekend.
Robert
Irvine,United States
Education?
#3Consumer Comment
Sat, May 25, 2019
For someone who claims to be a triple major from USC, with one of those being "Communication". You would expect that they would be better in actually communicating their problem. Based on what you posted here we can see how they misinterpreted your issue, because in your entire post we have no idea what your issue really was.
All we get is that you forgot some account details, and because of that they are accusing you of fraud. There is something about clicking on a link, but how exactly does that tie into you forgetting your account details? What account details are you forgetting, how exactly did they accuse you of fraud? If they misinterpreted you, wouldn't your experience as a "Communications" major enable you to clarify your position? Memory Loss has nothing to do with trying to get your point out..well unless that memory loss has caused you to forget your education.
Then for someone who says they have had this condition of memory loss all of their life, you would think that as a habit you would write things such as account details down. So when you did have an episode you could refer back to what you wrote down to refresh your memory. Yet why don't you appear to have done that?
Oh and by the way can you please tell us when USC started a Degree program in "Customer Service"?