Cousins USA Moving & Storage Did not reburse for broken Items, claimed paid out max .1 percent of damage Lauder Hill Florida
The packing crew came late the first day and for one of them it was the first time on the job. He had obviously no training and packed very expensive items on an expensive table which he scratched.
After they left I noticed that the top of one of the boxes was bulging, indicating that it was over packed. The next day when a different crew showed up I pointed this out to them and they told me it was his first day on the job and I mentioned that I was worried about the items inside the box. They removed some of the items so that it was packed level.
After they truck was unloaded at the new Florida location and I started unpacking my items I noticed that many item was damaged. All these items had been packed by the same untrained person.
After about five month and very little response I received a check for about ONE percent of the value I claimed. Their response was as good as none, phone calls and email went mostly unanswered.
The really don’t care about you the customer, but are purely money motivated. Please don’t use them, I lost thousand as well as items that can’t be replaced. On a positive note the packing crew of the second day was better and the crew that unloaded the truck was better even though they damaged some of my interior wall. They claimed they paid the max of their liability, .1 percent of the damage
Irresponsible