Cowboy Reflections Mercantile Will not make good on damaged goods Thorndale Texas
I purchased a sofa from Cowboy Reflections Mercantile online Aug 2014. I was told I would receive it in 4-6 weeks. When that timeframe came and went, I started calling and emailing on the status of it. Everytime I called I was given some excuse as to what the delay was; always with the promise that it would be here the following week.
This went on for over 4 months until finally the sofa arrived - very damaged. Not only did it have rips along the top back, there was a huge forklift hole in one side. I immediate notified CRM and was told they would contact the shipping company and let me know what to do from there.
After another 2 weeks of hearing nothing and messaging them with no reply, I finally got ahold of the owner again who said (for the 5th time!) that she would email me all the shipping company info.
Well needless to say, it's been another 3 months and I've not heard one word or recieved any information whatsoever regarding the shipping company and filing a claim.
These people are scammers, liars and basically theives. Once they get their money (which is immediate) they no longer care about the item you purchased or you. I am now out $1200 for an item that cannot even be used.