Cox Communications - Robert A. Moore - Chris D. Boone, And Outside Sales Team COX COMMUNICATIONS LOOKS FOR CROOKED MGRS. TO LIE TO CUSTOMERS TO GET BUSINESS!!! STAY AWAY FROM THEM AND THEIR SALES TACTICS. HENDERSON Nevada
I have been a long time customer of Cox Communications. My company has been in business for several years. We have always done business with Cox Communications. Recently one of their so called new outside sales representatives contact us. We keep getting new account executives and everytime I talk to the manager over there about the issue he speaks to me in a demeaning tone. He even had the nerve to call me a dumbass one day!
We spend so much money with them it's ridiculous! We were bundling all of our services with them tv, phone, and fiber internet service. We have multiple locations as well! When I spoke with Robert Moore the manager for the outside sales team. He told me that my company did not spend enough money with Cox that it wasn't a big enough concern for him to find me a stable account representative. It may not be alot of money, but $5000 each month for each location is considerably a lot of money. Also, when I call he's such an idiot. He purposely calls me different names everytime and has no respect. This new rep. Ben they have assigned to me is even more ignorant. He stutters on the phone and I've caught him several times on various lies to try to get my business. This guy is a schmuck, he thinks that his sales techniques are so great, and I bet he runs to Robert Moore to let him know that "he got me sold." This company is cheap if you call them it sounds like a call center. The guy Ben talks to me the same way as Robert Moore does. He talks down to me and they are very unprofessional using foul language. One day I called into their office and I got some sort of sales queue I asked to speak to a manager because I was upset. I had every right to be upset. This new guy Ben forged my signature on some huge order it was worth over $5000 a month in new services. I only found out because the technician come to install my services and I was completely unaware of what was going on. I called the queue and Robert was in some meeting and I was passed onto a manager by the name of Chris Boone. He's even worse, this guy throws around curse words like he grew up a sailor. He would tell me to hold on and say things like this guy on the phone is a d**k! Then he would come back and say sorry sir what was it that I can help you with now. He's so unprofessional he sounds like he's on drugs or something. My issue is still not resolved DO NOT EVER buy from these guys. There is no respect or professionalism whatsoever. I have a complaint into the attorney general and trying to find out what I can do, I consider this fraud. Oh, I have sent letter to their corporate offices no response. In the meantime, my bills are getting higher and higher. They are even threatening to take me to collections!!!
Scammed
HENDERSON, Nevada
U.S.A.
5 Updates & Rebuttals
Teresa
Henderson,Nevada,
U.S.A.
I agree with Yo Daddy... This complaint sounds so untruthful and retalitory
#6Consumer Suggestion
Mon, May 25, 2009
Someone is very angry with Cox for whatever reason to exaggerate to this extent. Cox Communications, at least in Nevada, does have its fair share of problems, but.... I am just but one home user of one Cox Internet Service line, and Cox did step up albeit, after rounds and rounds with their so called customer support. I was so fed up with Cox Customer Support, I ended up reporting the actions of the Cox service representatives to Cox's main office. I learned that Cox outsources its customer support lines noted on the monthly bills its customers receive, and was the number I had been calling for several months without correction of my internet problems (Those calls were so idiotic, but I don't have time, nor you, for that much detail) Okay, so now I understand why Cox Customer Support is so impolite, lazy and or incapable of helping Cox customers. It really honestly does seem like this outsource company takes their contract as a free ride. I am sure the contract owners are not spending to much at all on training, for phone etiquette or technical ability. So, with that said, I am still irritated with Cox that they allow it to continue, but in a way, I can even take pity on Cox as the problem is so huge, I can't really see resolution.
As soon as the main office heard of my problem and all the ignorance I went through with their customer service representatives, they put some professionals on the job. They rewired my home with cable, free of charge, because they wanted to rule that out as a problem before they went to the more expensive corrective measures of replacing lines at the street. This is the truth, I don't work for Cox... but this should tell you, Cox is trying, wants to help and work with their customers. I just don't believe it is going to happen when they outsource to cheezy unskilled individuals looking for a free ride.
Cox really needs to wake up to reality before its to late. It already looks to late to me when I do a Cox complaint search on the Internet. Cox is buried with complaints on the internet. Cox needs to read the complaints and see how the lack of support or ability to support customers with these outsource companies is killing Cox Communications. Also, take a look at your own webmail program, at least in Nevada. Try to use it. Honestly. I have never seen anything like it. NOTHING works. It is suppose be a new improved webmail for Cox, and supposedly the kinks are being worked out for over the last 3 or 4 months or more. As of today's date, May 25, 2009, it is nothing less than a nightmare, and getting worse and worse by the day. Why hasn't Cox's management canned some inept fool? What is all the hum drum in that Cox commercial... "The Digital Age"... this makes Cox look rather silly when compared to the Web techs' abilities. Are these webmail designers outsourced also, or, could it be possible Cox has an insider who is purposely trying to sabotage and discredit Cox Communications? I don't know, something is certainly amiss. Maybe Cox should take a serious look into these people... Are you sure your competition isn't getting paid to work as your customer support? WOW... As a customer, I wouldn't be a bit surprised or shock to read something like that in the newspapers one day.
I would love to see some change, and hopefully soon, or if I need assistance again, I may just have to go elsewhere rather than dealing for months with those lazy fools called customer support again.
Teresa
Henderson,Nevada,
U.S.A.
I agree with Yo Daddy... This complaint sounds so untruthful and retalitory
#6Consumer Suggestion
Mon, May 25, 2009
Someone is very angry with Cox for whatever reason to exaggerate to this extent. Cox Communications, at least in Nevada, does have its fair share of problems, but.... I am just but one home user of one Cox Internet Service line, and Cox did step up albeit, after rounds and rounds with their so called customer support. I was so fed up with Cox Customer Support, I ended up reporting the actions of the Cox service representatives to Cox's main office. I learned that Cox outsources its customer support lines noted on the monthly bills its customers receive, and was the number I had been calling for several months without correction of my internet problems (Those calls were so idiotic, but I don't have time, nor you, for that much detail) Okay, so now I understand why Cox Customer Support is so impolite, lazy and or incapable of helping Cox customers. It really honestly does seem like this outsource company takes their contract as a free ride. I am sure the contract owners are not spending to much at all on training, for phone etiquette or technical ability. So, with that said, I am still irritated with Cox that they allow it to continue, but in a way, I can even take pity on Cox as the problem is so huge, I can't really see resolution.
As soon as the main office heard of my problem and all the ignorance I went through with their customer service representatives, they put some professionals on the job. They rewired my home with cable, free of charge, because they wanted to rule that out as a problem before they went to the more expensive corrective measures of replacing lines at the street. This is the truth, I don't work for Cox... but this should tell you, Cox is trying, wants to help and work with their customers. I just don't believe it is going to happen when they outsource to cheezy unskilled individuals looking for a free ride.
Cox really needs to wake up to reality before its to late. It already looks to late to me when I do a Cox complaint search on the Internet. Cox is buried with complaints on the internet. Cox needs to read the complaints and see how the lack of support or ability to support customers with these outsource companies is killing Cox Communications. Also, take a look at your own webmail program, at least in Nevada. Try to use it. Honestly. I have never seen anything like it. NOTHING works. It is suppose be a new improved webmail for Cox, and supposedly the kinks are being worked out for over the last 3 or 4 months or more. As of today's date, May 25, 2009, it is nothing less than a nightmare, and getting worse and worse by the day. Why hasn't Cox's management canned some inept fool? What is all the hum drum in that Cox commercial... "The Digital Age"... this makes Cox look rather silly when compared to the Web techs' abilities. Are these webmail designers outsourced also, or, could it be possible Cox has an insider who is purposely trying to sabotage and discredit Cox Communications? I don't know, something is certainly amiss. Maybe Cox should take a serious look into these people... Are you sure your competition isn't getting paid to work as your customer support? WOW... As a customer, I wouldn't be a bit surprised or shock to read something like that in the newspapers one day.
I would love to see some change, and hopefully soon, or if I need assistance again, I may just have to go elsewhere rather than dealing for months with those lazy fools called customer support again.
Teresa
Henderson,Nevada,
U.S.A.
I agree with Yo Daddy... This complaint sounds so untruthful and retalitory
#6Consumer Suggestion
Mon, May 25, 2009
Someone is very angry with Cox for whatever reason to exaggerate to this extent. Cox Communications, at least in Nevada, does have its fair share of problems, but.... I am just but one home user of one Cox Internet Service line, and Cox did step up albeit, after rounds and rounds with their so called customer support. I was so fed up with Cox Customer Support, I ended up reporting the actions of the Cox service representatives to Cox's main office. I learned that Cox outsources its customer support lines noted on the monthly bills its customers receive, and was the number I had been calling for several months without correction of my internet problems (Those calls were so idiotic, but I don't have time, nor you, for that much detail) Okay, so now I understand why Cox Customer Support is so impolite, lazy and or incapable of helping Cox customers. It really honestly does seem like this outsource company takes their contract as a free ride. I am sure the contract owners are not spending to much at all on training, for phone etiquette or technical ability. So, with that said, I am still irritated with Cox that they allow it to continue, but in a way, I can even take pity on Cox as the problem is so huge, I can't really see resolution.
As soon as the main office heard of my problem and all the ignorance I went through with their customer service representatives, they put some professionals on the job. They rewired my home with cable, free of charge, because they wanted to rule that out as a problem before they went to the more expensive corrective measures of replacing lines at the street. This is the truth, I don't work for Cox... but this should tell you, Cox is trying, wants to help and work with their customers. I just don't believe it is going to happen when they outsource to cheezy unskilled individuals looking for a free ride.
Cox really needs to wake up to reality before its to late. It already looks to late to me when I do a Cox complaint search on the Internet. Cox is buried with complaints on the internet. Cox needs to read the complaints and see how the lack of support or ability to support customers with these outsource companies is killing Cox Communications. Also, take a look at your own webmail program, at least in Nevada. Try to use it. Honestly. I have never seen anything like it. NOTHING works. It is suppose be a new improved webmail for Cox, and supposedly the kinks are being worked out for over the last 3 or 4 months or more. As of today's date, May 25, 2009, it is nothing less than a nightmare, and getting worse and worse by the day. Why hasn't Cox's management canned some inept fool? What is all the hum drum in that Cox commercial... "The Digital Age"... this makes Cox look rather silly when compared to the Web techs' abilities. Are these webmail designers outsourced also, or, could it be possible Cox has an insider who is purposely trying to sabotage and discredit Cox Communications? I don't know, something is certainly amiss. Maybe Cox should take a serious look into these people... Are you sure your competition isn't getting paid to work as your customer support? WOW... As a customer, I wouldn't be a bit surprised or shock to read something like that in the newspapers one day.
I would love to see some change, and hopefully soon, or if I need assistance again, I may just have to go elsewhere rather than dealing for months with those lazy fools called customer support again.
Teresa
Henderson,Nevada,
U.S.A.
I agree with Yo Daddy... This complaint sounds so untruthful and retalitory
#6Consumer Suggestion
Mon, May 25, 2009
Someone is very angry with Cox for whatever reason to exaggerate to this extent. Cox Communications, at least in Nevada, does have its fair share of problems, but.... I am just but one home user of one Cox Internet Service line, and Cox did step up albeit, after rounds and rounds with their so called customer support. I was so fed up with Cox Customer Support, I ended up reporting the actions of the Cox service representatives to Cox's main office. I learned that Cox outsources its customer support lines noted on the monthly bills its customers receive, and was the number I had been calling for several months without correction of my internet problems (Those calls were so idiotic, but I don't have time, nor you, for that much detail) Okay, so now I understand why Cox Customer Support is so impolite, lazy and or incapable of helping Cox customers. It really honestly does seem like this outsource company takes their contract as a free ride. I am sure the contract owners are not spending to much at all on training, for phone etiquette or technical ability. So, with that said, I am still irritated with Cox that they allow it to continue, but in a way, I can even take pity on Cox as the problem is so huge, I can't really see resolution.
As soon as the main office heard of my problem and all the ignorance I went through with their customer service representatives, they put some professionals on the job. They rewired my home with cable, free of charge, because they wanted to rule that out as a problem before they went to the more expensive corrective measures of replacing lines at the street. This is the truth, I don't work for Cox... but this should tell you, Cox is trying, wants to help and work with their customers. I just don't believe it is going to happen when they outsource to cheezy unskilled individuals looking for a free ride.
Cox really needs to wake up to reality before its to late. It already looks to late to me when I do a Cox complaint search on the Internet. Cox is buried with complaints on the internet. Cox needs to read the complaints and see how the lack of support or ability to support customers with these outsource companies is killing Cox Communications. Also, take a look at your own webmail program, at least in Nevada. Try to use it. Honestly. I have never seen anything like it. NOTHING works. It is suppose be a new improved webmail for Cox, and supposedly the kinks are being worked out for over the last 3 or 4 months or more. As of today's date, May 25, 2009, it is nothing less than a nightmare, and getting worse and worse by the day. Why hasn't Cox's management canned some inept fool? What is all the hum drum in that Cox commercial... "The Digital Age"... this makes Cox look rather silly when compared to the Web techs' abilities. Are these webmail designers outsourced also, or, could it be possible Cox has an insider who is purposely trying to sabotage and discredit Cox Communications? I don't know, something is certainly amiss. Maybe Cox should take a serious look into these people... Are you sure your competition isn't getting paid to work as your customer support? WOW... As a customer, I wouldn't be a bit surprised or shock to read something like that in the newspapers one day.
I would love to see some change, and hopefully soon, or if I need assistance again, I may just have to go elsewhere rather than dealing for months with those lazy fools called customer support again.
Yo Daddy
Las Vegas,Nevada,
U.S.A.
Could it be????????
#6UPDATE EX-employee responds
Mon, June 16, 2008
A disgruntled employee? How would a customer know both managers middle initials unless they worked there and went into the outlook address book detail?
Give me a break, a company as respected as Cox had a sales person fake a customers signature for $5k in recurring charges, and the customer can't get a response from the attorney general or the corporate office? I was always taught there's two sides to each coin just side there are two sides to each story. Something tells me there's another side to this story as well.
A company that is spending $5k per month per location would have a lot more class than to post some chicken $h!t blip on rip off report. Trust me.....that's a TON of money every month to spend on tv, internet, and phone. Any company that large would not be spoken to in this manner and all the managers would sure as hell know any issues going on.
I think we all know what's going on here.....get over me already.......HATERS MAKE ME FAMOUS.............................. =)