Cox Communications They dont care if you dont have service! Ripoff Phoenix Arizona
If your with cox, like me and you made the mistake of bundling your services. Well you are in trouble if they go down. My internet has been down since Friday 2/2/07 I had to get up early not go to church as they were SUPPOSED to come to my house between 8am and 10am. When they arrived at 11:45am and half my day was wasted. The "tech" couldnt fix the problem. It required "maintance" from Cox itself. (What was the Svc call for??) Then when I called to check when they planned to have the problem fixed. The ONLY reply I could get is they will have it fixed within the next 5 business days. Yeah ok, well when? How long do I have to get behind in my internet classes for school. When can I tell my teacher I can resume work. Five business days?!? And the kicker is my digital phone still works!! Also since, "you dont need to be home when they come" How will I know if it works when I get home? Just hope?
And in the meantime I lose school work, I cant communicate through email. while I wait for my "service providers" to get back to me. If your thinking about using Cox, think again. Once they have you as a customer, they dont give a s**t about you...
Mr Duncan
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Alvin
Maumelle,Arkansas,
U.S.A.
I feel your pain brother!
#2Consumer Comment
Wed, May 30, 2007
I am from New Orleans and the same the same thing happens in Louisana. I think they hire the rudest most ignorant people they can find to work there. Let alone the most incompetent. They act like they are doing you a favor by taking your money. DSL is slower but the people are much nicer and the phone lines usually work even if you don't have electricity. I know at least 10 people that lost there homes in hurrican Katrina and were displaced for at least a year. When they went to finance something guess what? Cox Communication reported major delinquency paying their bills on their credit reports! Can you believe that? Talk about insensitive!! Your house is completely gone and guess what they want the old flooded cable box back as proof. We told them to have at it and look yourselves because we were not sifting through all that crap looking for a trashed cable box. Cox is the worst.