Complaint Review: Cox Communications

This is the worst company- DO NOT USE COX!!!  Worst Customer Service!  I have to pay to ship a modem back that I was
specifically told did NOT need to be turned in back to Cox- since I live out of
state now they somehow cannot send me a shipping box.  Terrible, Terrible, Terrible service.   Worst service ever- and I have lived in 4
different states in the last 6 years.  I
have Never experienced something like this before, they should be ashamed.

 

They also will not refund my cost for shipping or send me
a shipping label.  There is no excuse for
treating a customer like this.  I
literally have to send it about 5 minutes from where I used to live, had I been
told, when I asked, that it did need to be returned we would have promptly done
so.


Sarah, Sheridan, WY (occurred in Metairie, LA)