Cox Enterprises - Zero Customer Service - Kelley Blue Book, Manheim Auto Auction, KBB - Loser companies with Zero Customer Service Zero Customer Service - Now its Showing - Read This! Atlanta Georgia
Here is proof - when you don't service your customers and treat them like crap - it effects your business.
Atlanta June 19, 2020; Automotive News reported that Cox Automotive, facing a sharp decline in 2020 revenue, eliminated roughly 275 jobs yesterday.
The cuts are the first permanent job reductions stemming from the pandemic, Cox confirmed. More than 60 percent of affected employees had already been furloughed in May, Cox management did not immediately identify divisions and business units where jobs were cut.
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About Cox Automotive:
Cox Automotive is an unit of Cox Enterprises, formed in 2014 to consolidate all of Cox's global automotive businesses, including Kelley Blue Book, Xtime, Autotrader.com and Manheim. As of September 2015, the Cox Automotive business unit divided its brands into five groups, four containing U.S. businesses which include auto auctions and wholesale services, financial services, media, and software, and an international group of its international brands. The auto auctions and wholesale services group consists of DealShield, Go Auto Exchange, Manheim, Manheim Global Trader and Ready Auto Transport. The media group and financial services consists of Autotrader.com, Dealertrack, NextGear Capital, xTime, VIN Solutions, vAuto, Dealer.com, Haystak Digital Marketing, HomeNet Automotive and Kelley Blue Book, products designed to drive customer traffic to dealerships.
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It's not the Pandemic - it's from lousy customer service and crappy software that breaks down, never gets updated (Central Dispatch) and zero customer service. They treat trucking companies and brokers like crap with their monopoly of the auto transport dispatch board. Outdated website - terrible mainenance - no ability to update the software - crapping on the carriers and brokers daily.
They also piss off their own customers by allowing the very customers they service to s**t all over each other - posting orders that are not legit - commiting fraud all over the dispatch board daily.... the same cars are posted 6 or more times by 6 or more brokers - total fraud. They see it - they ignore it - they piss off everyone including the very customers who can not get their cars moved without delays and drama due to the way Cox Automotive runs the dispatch board. They allow the F rated carriers and brokers to piss off the A+ Rated carriers and brokers.
Why? Because all the carriers and brokers have to pay Cox Automotive to see the dispatch board (the monopoly). They put no rules in place and they have pissed off every customer they have as members of Central Dispatch. Every carrier hates picking up cars at the Manheim Auto Auctions. Again - zero customer service. Truckers are waiting for hours just to pickup one vehicle. Vehicles are lost on their own property. Manheim can not find vehicles on their own property. Lost paperwork, no system, no organization. Ask any carrier. It's a cluster F#$%k.