Complaint Review: CPI Security

CPI security is advertising locally that they have a $99 installation fee. We called to schedule an appointment and were told that since we found them on the internet,the installation would be free. We scheduled the appointment.

A day or two before the scheduled appointment, they called to tell us that, after a credit check, we did not qualify for the special installation pricing therefore it would be $500. The ad says nothing about the installation price being subject to a credit check, and further, our credit is good.

This appears to be a bait and switch. We cancelled the appointment and will not use their services.