Complaint Review: cpmatrix

 I purchased a used laptop from CPMatrix earlier this year.  It did not meet my expectations; I thought the cpmatrix description was generous for the delivered product.  I exchanged emails with cpmatrix and returned the laptop per the reutrn policy.  CPMatrix then kept sending emails about how I wanted the return despite thta i made it clear i wanted the credit returned to my credit card.  Than, after 60 days - which is the ebay cut off for buyer feedback - they stopped communicating.  I have sent many emails and called the Austin office and left voice messages.  No response.  They too $189.00 plus tax and shipping; accepted return of the comupter, and never provided a refund.

I have sent them approximatley 15 ocmmunications over 6 + months with no response.  There is no reason for a non-reponse when htere were very responsive during the first 60 days of the purchase.  Clearly this is a company strategy for handling consumer returns deisgned to take advantage of the internet.  This is fraudulent behavior and a scam designed to sound great during the feedback period and ignore the consumer when your options are limited.

I wish I had seen this site prior.  Don't buy from cpmatrix!