Complaint Review: Cpu Parts International

Another Sucker here... I was charged right away on a secure site against a Visa card and never recived my machine. I recived an email from Brent Rodgers of thier billing department here is his letter:
__________________________________________________________
Hello,

This is Brent Rodgers with the Billing Department at CPI.

We do apologize for the inconvenience, and I have been assigned to your order to ensure that this all gets worked out as smoothly as possible. There was/is a problem with your order, which is not your fault, but is a problem nevertheless. The problem is that although we were able to charge your credit card for the order that you placed, the bank that we processed the order though would not/will not let us deposit the funds into our company's bank account for undisclosed reasons.

This isn't something that happens often, and when it does, we are not allowed to send out a customer's computer until we have either received the funds from the bank or we have insurances from the bank that the funds will be received. More times than not it happens with International Orders, but yours isn't which is very unusual.

Also, the bank will not allow us to send you a refund, which we at the billing department attempted to do 2 and a half weeks ago. Your Computer is done, and was supposed to be shipped out sometime last week, but we were told to hold it until this is resolved.

What we strongly recommend doing is contacting your credit card company (Chase, Bank of America, etc) and tell them that you want to file a dispute because the item that you paid for was not received. They will issue you the funds usually the next business day and defiantly within 3 business days. The reason we recommend this is that although we are not able to send you a refund, banks are by law required to comply with your refund request especially if you ordered services that were not delivered.

Because we no longer use that particular bank, if you wanted the computer, you can just replace the order back on our site and the PC should be sent out the next day once the billing department receives the information from our merchant bank. We do apologize for the inconvenience and please let us know if there is anything else we can do in this regard.


Best Regards,

Brent Rodgers
CPI Billing Department
service@cpu-parts.com
__________________________________________________________

So they charged my visa and they expect my bank to refund me the money? My bank filed a dispute but advised me to file a complaint with law enforcement.

S.M.
Waterford, Michigan
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.