CR BANCORP Told me card was through my bank, had all my info, charged $100 more then promised refund. Got nothing! Long Beach California
Nov 03 CR Bancorp called and told me I was approved for a card through my bank. They had all my info so I believed them. They wanted to verify my info and told me there was a shipping charge of $49. After discussing this, they said they had to record me verifying the info, she was talking so fast I couldn't understand her. I thought I caught her saying a charge of $114, and I interrupted her as said, "Wait, you said $49 right?!!" she stopped the tape after this, (of course she only recorded part of the conversation) confirmed $49 and said she needed to re-record without me interrupting and that all questions could be answered afterwards.
I figured the $49 charge could be made up with the $50 in gas certificates I was promised along with my new card. Which is the only reason I agreed to the fee. They took $149!! from my account. I called them and they played the tape back, confirmed that I didn't agree to $149 and then said I would receive a refund. It is 01/07/04 and still nothing!
I went to the bank and filed a report against them and the bank said I needed to recover the funds from Cr bancorp. My account is now sitting with a negative balance awaiting this refund. I also filed with the better business bureau. These people should be stopped! They are theifs!
Natalie
San Diego, California
U.S.A.
1 Updates & Rebuttals
Natalie
El Cajon,California,
U.S.A.
Got a full refund today!! :)
#2Author of original report
Fri, January 09, 2004
I finally received the refund I was promised. The date is 1/08/04, the check they issued is dated 12/31/03. So, it took them a little while to get it back, but they did give it back. The company that refunded the money is 3R e-solutions, inc. Hope that helps! Another contact# listed is (562) 989-3730