Complaint Review: Craft Collision Center

truly believe this body shop cuts corners , lies and manipulates its customers . They also obtain Cash payouts from insurance companies saying one thing and they do another . The repairs promised and putting the car back in its condition prior to accident where not done . Also reviews online about this body shop from carwise.com are fake . Carwise.com generated thousands of fake reviews for a cost paid by this body shop . Real reviews can be found after more in depth research such as a website called Birdseye . The company does a great job at hiding its bad reviews . They also hired a real good sales person to be the general manger who is a lying snake . No one at the body shop takes accountability and the treatment I endured is so intolerable that I just don't want other consumers to face the same . After they had my Mercedes for 2 months I go and pick it up . Due to working out of state temporarily I had to rush back .

After just a few days I noticed a cheap paint job, missing car decal on the back , damage to a vital hose in the engine bay , back headlight not working , hardtop convertable not put back together properly and the car absolutely filthy and covered in dirt and oil . Due to work I was not able to get these repairs fixed right away . Today the convertable top mafunctioned and would not open . Leaving me stranded with rain pouring into the car . Opened the trunk and hydrolic fluid was all over the place and there where serious problems . This was due to sloppy , poor and misleading work . Their commercials , motto and what they present is a lie . This business needs to be exposed for what they are doing . They did the same thing to my claims adjuster . There are also poor reviews on their fb page from prior employees . Saying all sorts of bad stuff . In summary you guys need to know about carwise and their thousands of fake reviews and this awful body shop that hides behind a nice sign and business space .