East Coast Wholesales TRUSTED BUSINESS REVIEW: East Coast Wholesales dedicated to total customer satisfaction. 24 hour support staff available to assist in any way.
I bought a GX3000 generator from East Coast Wholesales on Ebay. I received it in decent time and in decent shape. I opened the box, put oil in the generator, and attempted to start it.
Upon start up the generator completely filled my garage with white smoke. Thinking this may be just a first time start up thing, I tried the next day. Everytime I start it, it blows white smoke to a lesser or greater degree.
Reading the manual carefully, it states that for higher elevations, such as where I live it needs a leaner jet for the carburetor. I contacted Mr. McKinney at East Coast Wholesales. I was told that if I didn't have a part number, he would be unable to help me.
At this point, I left a neutral feedback on ebay for him. Later I received the first of many angry, hateful emails about how I was trying to ruin his company and tell lies.
I then hooked the generator to the two 750/1500 watt heaters I use in my camper. The generator would power both of them on the 750 watt settings (1500 total give or take.) If I switched one of the heaters to the 1500 watt setting, the overload light on the generator would come on. Let's do the math: 1500 watts and 750 watts are nowhere near the 2700-3000 watts this thing is supposed to be putting out.
I then got some numbers off the motor inside the generator housing. As near as I can figure by researching Chinese Engine manufacturing specifications on many different website, the engine in mine is 125cc not the 149cc claimed. Research showed that the 125cc motor is used in 2000 watt generators, not 3000 watts.
I have documentation from websites, etc. yet Mr. McKinney keeps calling me names and being very rude. I have dealt with him in a much more patient and professional manner.
Final word: Buyers be very careful buying from Mr. McKinney and/or East Coast Wholesales. If you are one of the percentage points of unsatisfied customers, it only gets worse.
Ford77id
Ririe, Idaho
U.S.A.
6 Updates & Rebuttals
YianniA
Milwaukee,Wisconsin,
East coast wholesales is a joke
#7Consumer Comment
Fri, June 27, 2014
Don't buy from him again. I bought one of the scooters and it was a piece if crap.
save yourself the trouble.
east coast wholesales is s*.
Ford77id
Ririe,Idaho,
U.S.A.
where did you go?
#7Author of original report
Wed, March 02, 2011
Funny, for all his self aggrandizement, I'm unable to find Mr. McKinney or East Coast Wholesales anywhere on Ebay. I wonder why that is? Too bad I was one of the unfortunate victims of his hopeless lack of customer service skills. Generator is still working when I use it, although very hard to start, still blows white smoke, and still won't power anything over about 2500 watts.
Ford77id
Ririe,Idaho,
U.S.A.
More lies....
#7Author of original report
Wed, January 06, 2010
First off, I live at 4800 feet of elevation, not the grossly exaggerated 8000 Mr. McKinney is implying. Secondly I still have copies of all our e-mail correspondence, where he tells me he can't help me, since the manual didn't list a part number for the jet I needed. He offered no help in helping me find the part, just told me I was basically out of luck. When I expressed a desire to possibly return the unit, he responded with "I will not talk with you further, unless you drive here and talk to me face-to-face." Then he would no longer respond to any e-mails. Buyers beware.
Eastcoast wholesales
myrtle beach,South Carolina,
U.S.A.
CLAIM IS FALSE, PLEASE READ THE TRUTH BELOW, THANKS
#7REBUTTAL Owner of company
Wed, January 06, 2010
This guy was a nightmare to deal with. We told him before he bought it that if you live above 5000 feet in elevation it will start to lower the output of ANY GENERATOR IN THE WORLD and at 8000 feet, which is the elevation of this customers location it would lower it alot more. He needed to buy the jet leaner for his carb to help the unit from not smoking as much and of course he did not want to pay for it and only decided to complain.
To bad these horrible rip off sites only document nightmare customers complaints which are bogus instead of keeping track of our 45,000 happy customers in the last 12 years in business. At least ebay has a wonderful fair feedback system where you can look us up on ebay and see our tens of thousands positive feedback. Our name on ebay is EASTCOAST_WHOLESALES_INC. See for your self how wonderful these generators are as we sell 2-3 a day on ebay and have thousands of great positive feedback on this great generator.
Thank you for hearing us and hearing the truth about this rude guy and his false comment.
Sincerely,
Craig McKinney
Eastcoast Wholesales
Myrtle Beach,South Carolina,
U.S.A.
CUSTOMER LIVES IN HIGH ELEVATION (8000') WHICH LOWERS WATTAGE
#7REBUTTAL Owner of company
Thu, July 09, 2009
This guy was a nightmare to deal with. We told him before he bought it that if you live above 5000 feet in elevation it will start to lower the output of ANY GENERATOR IN THE WORLD and at 8000 feet, which is the elevation of this customers location it would lower it alot more. He needed to buy the jet leaner for his carb to help the unit from not smoking as much and of course he did not want to pay for it and only decided to complain.
To bad these horrible rip off sites only document nightmare customers complaints which are bogus instead of keeping track of our 45,000 happy customers in the last 12 years in business. At least ebay has a wonderful fair feedback system where you can look us up on ebay and see our tens of thousands positive feedback. Our name on ebay is EASTCOAST_WHOLESALES_INC. See for your self how wonderful these generators are as we sell 2-3 a day on ebay and have thousands of great positive feedback on this great generator.
Thank you for hearing us and hearing the truth about this rude guy and his false comment.
Sincerely,
Craig McKinney
Ford77id
Ririe,Idaho,
U.S.A.
Too late to complain to Ebay.
#7Author of original report
Sat, April 11, 2009
I thought I had a few more days to file a complaint with ebay, which is why I finally started getting a bit more aggressive with Mr. McKinney. I was too late by a week to file with Ebay. I think he kept me strung along just so it would be too late, then offer no help. Anyone interested in seeing videos of this generator should go to youtube and search for east coast wholesales. In one of his emails, he says that I am just trying to make trouble... Well, here ya go, Craig. Apparently I am not the only victim of yours, as evidenced by other reports here. I wish I had read them before I ordered. I have copies of all email correspondence and pictures as well if anyone needs them.