Cranberry Junction Gifts took payment 6 weeks ago no product rcvd cannot reach co. Ripoff Metamora Indiana
I placed an order on-line Dec 12, 2006. Company did state product may not be shipped for Christmas. They took payment of 62.00 at that time.
Then after Christmas put on the internet that product was out of stock until 01/20/07. Now it is Jan 22.2007. I never received a call or an e-mail from this company.
When you try to call them you reach an out dated message and a full mailbox, unable to leave a message.
I have no product, and no way of reaching this company
Donna
Spencer, Massachusetts
U.S.A.
6 Updates & Rebuttals
Shari
Metamora,Indiana,
U.S.A.
Shawangunk
#7REBUTTAL Owner of company
Thu, May 10, 2007
Ideally yes, payment would not be processed until shipment. However, like many small businesses, our credit cards are processed by a third party (PayPal) automatically at the time of order. I do not control this. Most of our orders ship within 24-48 hours, so it is rarely an issue. We are looking into ways to improve this while still keeping cost down. Customers always have the option to cancel and receive a refund.
If I knew how to keep our emails out of the "SPAM" folder, I certainly would- But unfortunately I don't know how. Which is why delays are also posted on our website.
I was not making excuses, simply explaining a misunderstanding. It was not a matter of me "not stocking an item for weeks," it was a Nativity piece sold out on a National level at Christmas time. As soon as I was aware that our stock had run out and no more were available it was posted on our site and emails were sent.
Shawangunk
Middletown,New York,
U.S.A.
To the owner of the company
#7Consumer Comment
Thu, May 10, 2007
Wouldn't it be more appropriate to charge the customer's credit card AT THE TIME OF SHIPMENT? Taking someone's money for a backordered item that hasn't been restocked for many weeks is a poor business practice. Additionally, if you have a known problem with your emails not reaching your customers, YOU NEED TO FIX IT. Quit making excuses and learn how to run your business!
Shawangunk
Middletown,New York,
U.S.A.
To the owner of the company
#7Consumer Comment
Thu, May 10, 2007
Wouldn't it be more appropriate to charge the customer's credit card AT THE TIME OF SHIPMENT? Taking someone's money for a backordered item that hasn't been restocked for many weeks is a poor business practice. Additionally, if you have a known problem with your emails not reaching your customers, YOU NEED TO FIX IT. Quit making excuses and learn how to run your business!
Shawangunk
Middletown,New York,
U.S.A.
To the owner of the company
#7Consumer Comment
Thu, May 10, 2007
Wouldn't it be more appropriate to charge the customer's credit card AT THE TIME OF SHIPMENT? Taking someone's money for a backordered item that hasn't been restocked for many weeks is a poor business practice. Additionally, if you have a known problem with your emails not reaching your customers, YOU NEED TO FIX IT. Quit making excuses and learn how to run your business!
Shawangunk
Middletown,New York,
U.S.A.
To the owner of the company
#7Consumer Comment
Thu, May 10, 2007
Wouldn't it be more appropriate to charge the customer's credit card AT THE TIME OF SHIPMENT? Taking someone's money for a backordered item that hasn't been restocked for many weeks is a poor business practice. Additionally, if you have a known problem with your emails not reaching your customers, YOU NEED TO FIX IT. Quit making excuses and learn how to run your business!
Shari
Metamora,Indiana,
U.S.A.
Customer was notified of delay.
#7REBUTTAL Owner of company
Wed, May 09, 2007
Customer was notified via email that there would be a delay with her order within days of placing her order as the nativity set was backordered from the supplier. We do have a problem with our emails being filtered as SPAM, so it is possible that she didn't receive it.
It was also posted on our website that the piece would be available around 1/20 as she stated. She posted this complaint on 1/22 - not leaving any time for shipping. The product arrived at my store on 1/25 and was promptly shipped. UPS tracking confirms delivery on 1/31.
We are not in the practice of "ripping off" anybody. Backorders do occasionally happen, but the customer always has the choice of canceling any order for a refund.