Complaint Review: Crate Furniture

Last April I came across Crate Furniture on the web. I emailed and ordered 9 swatches which were sent to me promply, as I was looking to replace my This End Up furniture cushions.

I called and ordered the cushions in May and was told they needed a check as their credit card machine was not working properly. They stated they would waive the shipping cost and that they needed the full amount since these were custom cushions I was ordering. It made sense to me.

I waited for 8 weeks (they said it would take 4-6 weeks) before calling to inquire about my order. I left my information on their answering machine. I did not receive a call back so the next week I got online to get the number to call again, and this time, there no longer was a website for Crate Furniture!

Upon investigation I came across this website and notice others, too, have been ripped off. Total sum I lost was $565! I do hope these individuals are caught and justice and restitution is made for all of us.

Traci
Steubenville, Ohio
U.S.A.