Complaint Review: CrateFurniture

On July 6, 2007 I ordered $1100 worth of replacement Cargo Furniture cushions and a few accessories. The charge cleared my bank that day, I used a Mastercard Debit Card. Initially told that my order would take 8 - 10 weeks for delivery. I didn't think this was extreme due to the cushions being a custom order.

I called to check on the order in October but only got the answering machine, so I left a message. I received a recorded message the next day stating that their supplier was back logged and to expect up to a 90 day delay. I wasn't happy about this developement but willing to work with them since I really needed/wanted the cushions and other items.

After repeated calls to get someone, anyone, I finally left a message stating I wanted a refund and to please contact me to confirm my request. Received a recorded message at 5:01 pm at my place of business, I had requested on my message that they contact me at work before 5:00 pm, that stated they would credit my banking institution the full amount.

It has now been 2 more months with no resolve. I'm quite sick to my stomach about losing $1100 of hard earned money. I had previously researched this company, actually for about 3-4 years, with nothing that would allude to this type of business practice. If anyone knows of how to get their money returned, please post on this website the hows and wheres.

Shawnap71
San Antonio, Texas
U.S.A.