Complaint Review: Crazy Custom Caps

I'd also like to go on record and state that even though the misunderstanding, Crazy Custom Caps did give me my full refund back.

I did try to update this last night and it appears that it did not go through. I would like to update the situation and report that it was clearly all a big misunderstanding on my behalf.

After speaking to Crazy Custom Caps, it was brought to my attention that it was a misunderstanding on my behalf. I have realized this now and am sorry for posting this article.

Cassandra of Crazy Custom Caps was friendly about this whole matter and very professional about it after realizing it was just me.

So, please ignore this article.

Thank you.

I would like to respond to Cassandra's comment of the following line:

"if required i can provide a pdf

My lady, girlfriend, had placed an order for me. Ordering me a hat with text on the front of the cap & on the back. When I had received the hat, however, it wasn't quite what I wanted. The front text was supposed to have the word "the" followed by "T" immediately. Instead it had stated "ThT" I had questioned my lady on how she did it. She knows how I am when it comes to certain things, so I trusted her judgment that she did do it right.

When I contacted this company they had immediately stated it was her fault. Not asking anything. Most "Good" companies will at least take the time to figure out went wrong. Well, not with this one. They were quick to place the blame and point the finger. I then asked if it was possible to get my money back, they went on to tell me they won't refund something that wasn't their mistake. Almost felt rude to me, in my opinion.

I think looked at their disclaimer on the website and I noticed the refund policy.


Refund Policy.

If a product purchased is defective or not to Buyer's satisfaction, Buyer can return the product in its original condition within 21 days of receipt. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9 sets forth Buyer's sole and exclusive right to refund.

Their refund policy can be found here:

http://www.crazycustomcaps.com/disclaimer.php

They then went on to tell me that wasn't the correct one. By then, I just figured whatever, keep the $35.00. I was upset with this company as any person would be. When I did some research on them, I had came to find out that their was other complaints about them. Almost identical to my situation and them quickly blaming the customer.

The complaints can be found here:

http://www.complaints.com/2009/june/16/Crazy_Custom_Hats_Dishonesty_206888.htm

http://www.complaintsboard.com/complaints/crazy-custom-hats-c226381.html

If you ask me, in my opinion, I would not do business through this company. In my opinion, they come across as rude & dishonest.

They have a website that is based to create your own custom cap. I ordered a hat, (Of course), when I received the hat, it wasn't quite what I ordered. The spelling was messed up. So I figured okay, I will simply email them stating I was going to send the hat back and ask for a refund.

However, they immediately emailed me and told me it was my fault, and that I won't receive a refund. When I went to their website, their disclaimer states the following:

Refund Policy.

If a product purchased is defective or not to Buyer's satisfaction, Buyer can return the product in its original condition within 21 days of receipt. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9 sets forth Buyer's sole and exclusive right to refund.


I told them about their disclaimer and they pretty much stated I was a "joke" and that I was " crazy" for wanting a refund. over something that was my fault. Wait a minute, doesn't the disclaimer state if the customer is not happy they shall receive a refund? Hm.

Edited, so the person can gladly move on with their life after 3 months.

In response to this persons claims i would like to add the following, First this person is not the customer who placed the order on our website the order was being sent to him so he was not there when the order was placed and did not see what was typed by the real customer.

The problem with the order was the customer made a typing error and left out a letter when typing what they wanted to have written on the hat, as the word was not a proper word but "slang" a saying that only they knew what it would mean it was not obvious to us that the word was missing a letter if it was we would have emailed them to confirm the spelling.

if required i can provide a pdf file of the order sheet so everyone can see the spelling error.
we send out almost 100 custom caps per day and would have no problem at all sending a new cap to a customer if we made a mistake, we also do not maually type into our program the text that customers have chosen it is computerised for the very purpose of not making spelling mistakes, we also have a quality control team who check every single order to make sure it is of high quality and everything is correct with the order,

lastly see below our returns & cancellations policy stated on our website

Returns & Cancellations
Before placing your cap order, please make sure your personalized cap is complete and without errors. Orders are processed as we get them. We are not responsible for any incorrect sizes, names, e-mail addresses or words. Once an order has been personalized, it can not be returned except for our errors or defects in workmanship.

For defects in workmanship, please contact us. We will immediately repair your item(s). If you are not satisfied with an item, please contact us within 21 days of receipt.

We obviously did not call thisperson the things he claims, we recieved harrasing emails and threats from him and after explaining everything several times discontinued communication.

Thank you
Cassandra
Crazy Custom Caps