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Crazy Stereo Scammers, insulting and very unprofessional Fountain Valley, California
I took my 1979 Camaro to get a new stereo and speakers replaced. Some guy by the name of Nich asked me if I needed help aand I told him what I needed. he gave me a price to have my stereo and speakers done for 300 dollars but that was a little over my budget so he gave me a lower model with same speakers for $248 which I accepted. I had the penny saver in my hand so I asked Nich how much was he charging me for the unit and he said 69 dollars. I was like you have a higher model advertised for 47 dollars why dont he swap it but he said that if I wanted it I needed to pay 20 dollars difference? I started to notice some "mickey Mouse" going on when he was charging me 100 bucks just for the stereo and the speakers but 150 dollars install but since I already paid I didn't want to make a big deal out of it. HE TELLS ME THAT THE ADD IN THE PENNY SAVER IS JUST TO BRING CUSTOMERS THAT THE PRICES ARE NOT REAL!!! ( I should of walked away but since i already paid..)
After 3 hours my car was done and when I first opened the door I noticed my center console scratched and I called out Nich to report the damage. He looked at it and told me "oh that was already there, look at the other damage inside your car" I told him I drive this car every day and that was not there. He told me again there is nothing much he can do and started to walk away. I was pretty upset so I got in my car and drove away. No less than 50 feet away my new stereo just caved inside the dash! I make a Uturn went back and told them about it. Right away they take the car in and started to work on it. I am on the phone with my wife telling her what had happened and Nich comes out with a camera and started to take pictures of the areas that are messed up inside my car ( its a 31 yr old car so there is a lot of wear and tear folks ) . After they are done I notice my stereo is only picking 2 stations so i told Nich and he said to read the manual. I was like " I need a manual to scan for radio stations?" but I left since I was way beyond pissed already.
When I get home I checked the back of the stereo and the antenna wire is just mickey mouse with electrical tape and my neon head lights were not working. I looked under and found they have unplugged the wire during the install. I decide to go back and complaint one more time. I asked Nich what was going on and without even looking at me told me to come back tomorrow. At that point I lost it and told him if you don't fix my car now I will file a complaint with the BBB and the State divison. THEN he looks at me with a little smile on his face and tells me you can do that and I will take a look at your car NEXT MONTH. We started to argue right in the show room and dares to kick me out saying get the F out of here! I refused and started to talk to him about the crappy job they did. There was a FVPD outside and I wanted to run to get the officer but he tried to calm the fumes down. I just left and will never return again. I filed a report with the BBB and california BAR. Hopefully they will lose their license and go out of bussines!
4 Updates & Rebuttals
abelmoreno
FOUNTAIN VALLEY,California,
USA
Professional
#5Consumer Comment
Thu, May 21, 2015
Crazy Stereo impressed me with their honesty and professionalism. I would recommend them to anyone needing repair or upgrading of their car's sound system
Craig Matthews
Fountain Valley,California,
USA
Fair price and good work
#5Consumer Comment
Tue, March 31, 2015
Took my 370z to Crazy Stereo today to get a quote for an alarm system. Spoke with the owner and he gave me a really good price. The business was really busy but he was able to take me in the same day.
craigbr.
Fountain Valley,California,
HELPFUll
#5Consumer Comment
Tue, February 24, 2015
Very helpful, knowledgeable and friendly. And above all, the price is right.
jerrycummings
California,Honest service
#5Consumer Comment
Thu, February 19, 2015
I would definitely recommend this place to anyone looking for competitive prices, good and honest service.