Complaint Review: CrazyContacts

Crazy Contacts is owned by The 123 Group who runs multiple other businesses as well.

On 4 April 2012 I submitted my order for two pairs of contact lenses, costing me $50 + S/H.

Money was paid in full, confirmation e-mail received.

The shipping method chosen cites international orders as being received within 7-10 days.

I have still not received my parcel in the mail.

I e-mailed the company regarding this situation and they ignored me. E-mailed them again... was ignored again. E-mailed them a third time and they finally got back to me: told me they'd send me a tracking number within the next 48 hours (because apparently it takes two days to copy & paste a sequence of numbers into an e-mail).

This was on Wednesday (9 April). I still don't have a tracking number.

I am filing this report on 15 April 2012 to state that I have still not received a response from them, nor my parcel.

This is some of the worst customer service I have ever dealt with and I am an almost exclusively on-line shopper, so I've dealt with a lot.

* DO NOT buy from ANY webstore owned by The 123 Group. When faced with a problem they will attempt to ignore you until you shut up. Unfortunately for them, they will have to learn that I won't shut up until I receive either my parcel or a full refund.

Here is a list of all websites owned by The 123 Group based in Brisbane, Australia (i.e. websites to avoid):
TheCuffShop.com.au
TieDaily.com.au
ExecShop.com.au
CrazyContacts.com.au
GlamourHair.com.au
FancyWigs.com.au
ValentineStore.com.au
LooksCouldKill.com.au
VenomProtein.com.au
LadyShop.com.au
DivaBags.com.au
JockShop.com.au
LittleShoes.com.au
ShirtDaily.com.au
CustomiseMe.com.au
TheCuffShop.com [USA residents]
TheCuffShop.co.uk [UK residents]
TheCuffShop.co.nz [NZ residents]