Complaint Review: Creative Resumes Rebecca Elderlen Candace Shields

CURRENT CONTACT INFORMATION FOR CANDACE SHIELDS, CPRW

Lightrunners International
www.lightrunnersinternational.com
US 800.728.6641/UK 020.337.19415
   
Certified Resume Writers and Coaches
Client Responses

I would like to open by saying that Rip Off Report recommends that a negative post be used as an opportunity to make amends to the disgruntled customer.

Great!

Except Bob from St. Louis does not exist.

I have not responded to this derogatory post for the past several years because I was advised not to. However, this post has been directly affecting my business for several years, and I feel I must respond.

The content of the post is completely false. I never had a client named Bob from St. Louis, nor did I ever deal with any serious customer complaints during the time I worked with Creative Resumes.

I have hundreds of satisfied clients, and any potential customer who would like to email me directly is welcome to numerous references and samples of my work. I also welcome you to visit my site, www.candaceshields.com and read the client testimonials page.

I find it very disheartening that a former, disgruntled employee, who was actually fired for incompetence, can write something like this, use a false name and address, and be taken seriously.

Rip Off Report makes no secret of the fact that they do not verify or fact-check the information that is posted here. Bob from St. Louis is not a real person; I am.

Again, you are welcome to contact me with questions regarding my service, my experience, or this post.

Sincerely,

Candace Shields, CPRW

Tampa Bay, FL

Tel 813.704.4081

Email: candacejshields@tampabay.rr.com

I googled a search in the hopes of locating Candace Shields so she could update my resume but found this site instead. Candace wrote my resume and cover letter about three years ago and did a really good job. She was sure to keep in contact with me at all times also.

I can't imagine why the original person that wrote this would call the company a scam because its not true.

Sincerely,
Paul

As a former client of Creative Resumes, I want to offer my opinion about them, specifically Candace Shields.

I first sent my resume in for a free evaluation and spoke to Sales Rep Wendy Banks. I felt her to be honest and thorough, and so I decided to purchase an Executive Level Resume.

I was then assigned to Writer Candace Shields and was very impressed with her professionalism and writing expertise.

I have nothing but very good things to say about both Candace Shields and Wendy Banks.

Not once did I ever experience a problem contacting either employee. In fact my new resume was delivered to me before the imposed deadline and so effective that I landed a job very quickly and later referred others for their services also.

As a former client of Creative Resumes, I want to offer my opinion about them, specifically Candace Shields.

I first sent my resume in for a free evaluation and spoke to Sales Rep Wendy Banks. I felt her to be honest and thorough, and so I decided to purchase an Executive Level Resume.

I was then assigned to Writer Candace Shields and was very impressed with her professionalism and writing expertise.

I have nothing but very good things to say about both Candace Shields and Wendy Banks.

Not once did I ever experience a problem contacting either employee. In fact my new resume was delivered to me before the imposed deadline and so effective that I landed a job very quickly and later referred others for their services also.

As a former client of Creative Resumes, I want to offer my opinion about them, specifically Candace Shields.

I first sent my resume in for a free evaluation and spoke to Sales Rep Wendy Banks. I felt her to be honest and thorough, and so I decided to purchase an Executive Level Resume.

I was then assigned to Writer Candace Shields and was very impressed with her professionalism and writing expertise.

I have nothing but very good things to say about both Candace Shields and Wendy Banks.

Not once did I ever experience a problem contacting either employee. In fact my new resume was delivered to me before the imposed deadline and so effective that I landed a job very quickly and later referred others for their services also.

As a former client of Creative Resumes, I want to offer my opinion about them, specifically Candace Shields.

I first sent my resume in for a free evaluation and spoke to Sales Rep Wendy Banks. I felt her to be honest and thorough, and so I decided to purchase an Executive Level Resume.

I was then assigned to Writer Candace Shields and was very impressed with her professionalism and writing expertise.

I have nothing but very good things to say about both Candace Shields and Wendy Banks.

Not once did I ever experience a problem contacting either employee. In fact my new resume was delivered to me before the imposed deadline and so effective that I landed a job very quickly and later referred others for their services also.

Okay, first of all, Creative Resumes never had a client named "Bob" from St. Louis.

Secondly, I know who wrote the original post, but cannot say since I have no evidence or proof, but I will state that the person was at one time affiliated with the company.

Third, the name of one of the owners was spelled incorrectly on the post. Just wanted to clarify - it's Rebekah Erdelen and/or Becky Erdelen.

And, finally... Creative Resumes is no longer in business.

Okay, first of all, Creative Resumes never had a client named "Bob" from St. Louis.

Secondly, I know who wrote the original post, but cannot say since I have no evidence or proof, but I will state that the person was at one time affiliated with the company.

Third, the name of one of the owners was spelled incorrectly on the post. Just wanted to clarify - it's Rebekah Erdelen and/or Becky Erdelen.

And, finally... Creative Resumes is no longer in business.

Okay, first of all, Creative Resumes never had a client named "Bob" from St. Louis.

Secondly, I know who wrote the original post, but cannot say since I have no evidence or proof, but I will state that the person was at one time affiliated with the company.

Third, the name of one of the owners was spelled incorrectly on the post. Just wanted to clarify - it's Rebekah Erdelen and/or Becky Erdelen.

And, finally... Creative Resumes is no longer in business.

Okay, first of all, Creative Resumes never had a client named "Bob" from St. Louis.

Secondly, I know who wrote the original post, but cannot say since I have no evidence or proof, but I will state that the person was at one time affiliated with the company.

Third, the name of one of the owners was spelled incorrectly on the post. Just wanted to clarify - it's Rebekah Erdelen and/or Becky Erdelen.

And, finally... Creative Resumes is no longer in business.

Bob,

I am the Sales Director for Creative Resumes. I was very concerned to find CR reported here.

I looked through company records in order to contact you directly to further investigate your complaint and could find no sale to a Bob or Robert in St. Louis or Missouri.

This is not how Creative Resumes does business. I want to resolve this situation. Would you please email me at wendy.banks@creative-resumes.com? I would like to speak with you by phone if possible and find a solution to your dissatisfaction.

Just so all consumers know, the CR privacy policy is a standard policy used by the majority of resume companies. A resume company can present you in the best light possible. It cannot guarantee you a job. If you face challenges such as frequent career changes, job hopping, industry pigeonholing, or long employment gaps, you face a true challenge in landing a new job.

The most important reason for the wording in this policy is to protect the company in the event that the client provided false information. An individual that presents a resume to an employer that contains false information is subject to charges of fraud. This policy protects the resume company if a client provided false information regarding their job history.

I am a resume consultant and writer who takes great pride in my customer service and writing capabilities. CR has many, many satisfied clients.

Bob, I am sincerely sorry if you had a bad experience with CR. Please contact me so we can show you what our company is really about.

Thank you,