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Credit Acceptance Corp. wrongful repossession, breach of contract Ripoff Southfield Michigan
I too have been wronged by this company. I have had perfect payment history and needed to defer a payment by 2 weeks. I called CAC and they agreed to let me defer my payment. A week later my car was repossessed. Under Texas laws, a verbal agreement is valid. The representatives at this company are rude, and insulting. You can't speak to a supervisor or anyone higher up than the rep, why this is allowed I have no clue. CAC expects me to pay $800, to get my van back. After finding this website and seeing that I am not alone in this matter, I can truly say I'm sorry this has happened. These people need to be stopped. I have been on the phone all morning with my lawyer, Texas AG's office and the Michigan AG's Office. Did anyone's dealer put a Passtime box on your vehicle without your knowledge? Mine did, and CAC is saying I signed a contract. I NEVER signed a contract for this box. After about 10 minutes of arguing with one rep, she finally admitted that the contract is not signed, it just has my printed name on it. Therefore they have breached my contract. I hope something is done soon to keep them from doing whatever they want to people!
Chatina
Liberty Hill, Texas
U.S.A.
5 Updates & Rebuttals
Chatina
Liberty Hill,Texas,
U.S.A.
I did read the contract
#6Author of original report
Thu, December 07, 2006
Thank you for your input on the contract. I did read the fine print, the big print, and I even read between the lines. The fact of the matter is, I had made regular payments, needed to defer a payment, they agreed then repoed my car. I could understand it more if I had not contacted them, and just didn't pay.
I know I'm a high risk consumer, thats why I was usuing them in the first place. They got their money from me in the end though so its no big deal anymore, I just know now not to contact them for anything. They did however put the money I paid to get my van back towards my account, so it worked out fine. Nevermind the headaches and inconveniences it caused, but I guess that was my fault for deferring a payment with them. I just wanted to let others know that DO NOT DEFER a payment with this company!
Chatina
Liberty Hill,Texas,
U.S.A.
I did read the contract
#6Author of original report
Thu, December 07, 2006
Thank you for your input on the contract. I did read the fine print, the big print, and I even read between the lines. The fact of the matter is, I had made regular payments, needed to defer a payment, they agreed then repoed my car. I could understand it more if I had not contacted them, and just didn't pay.
I know I'm a high risk consumer, thats why I was usuing them in the first place. They got their money from me in the end though so its no big deal anymore, I just know now not to contact them for anything. They did however put the money I paid to get my van back towards my account, so it worked out fine. Nevermind the headaches and inconveniences it caused, but I guess that was my fault for deferring a payment with them. I just wanted to let others know that DO NOT DEFER a payment with this company!
Chatina
Liberty Hill,Texas,
U.S.A.
I did read the contract
#6Author of original report
Thu, December 07, 2006
Thank you for your input on the contract. I did read the fine print, the big print, and I even read between the lines. The fact of the matter is, I had made regular payments, needed to defer a payment, they agreed then repoed my car. I could understand it more if I had not contacted them, and just didn't pay.
I know I'm a high risk consumer, thats why I was usuing them in the first place. They got their money from me in the end though so its no big deal anymore, I just know now not to contact them for anything. They did however put the money I paid to get my van back towards my account, so it worked out fine. Nevermind the headaches and inconveniences it caused, but I guess that was my fault for deferring a payment with them. I just wanted to let others know that DO NOT DEFER a payment with this company!
Renee
Detroit,Michigan,
U.S.A.
Read the signed contract
#6Consumer Comment
Thu, December 07, 2006
99% of the time lenders can repo or demand the total amount due if a payment in one day late. Most companies do not as it is bad business practices. You must remember that you as a customer are a risk and when the company feels that you are a risk they have a legal obligation to investors to reduce or eliminate that risk.
Steve
Putnam,Connecticut,
U.S.A.
Chatina, dont give up
#6Consumer Suggestion
Wed, November 29, 2006
Hi,
No company after being only two weeks late has the right to take your vehicle. You need to bring your paperwork to your attorney. You are in the right if your are telling the truth. They will need to pay your attorney fee's, the 800 and return your car. Period. Dont give up. I've financed over 500 vehicles with credit acceptance.
This is the first one I've heard after only 2 weeks reposessed. That is wrong. The standard policy is after two months no payment received you'd get put on the repo list.
call (((ROR REDACTED PHONE NUMBER FOR SECURITY PURPOSES))), ask for the collections dept. If you get nowhere call back and speak to customer service, be nice, explain in detail and ALWAYS write down the name and times! They record and/or make notes on your file. Have your account number too. I think they can reference it by your social number too. Be pleasant, ask for a supervisor if you get no results.
Good luck,
Steve (retired finance manager)
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