Complaint Review: Credit Acceptance Corporation

I have had my 1998 Chrysler Sebring for (1) one year. I have made all payments on time.

However, due to a known employment gap, I sent advance payments in May of 2004. This payment would have covered me through the end of September. It should be noted that each payment historically was sent with an individual payment coupon and money order. This was my normal method of payment.

It should be further noted that at times, the Company would call, looking for payment, but yet the due date was between 3-5 days away.

Begining around the end of September, Credit Acceptance called my home saying they had not received by payment for September and threatened to reposses my car.

Between the end of September through October 25, (5) five back and forth calls had been placed. Each time, I noted that I had sent in the payment in May. Each time a representative noted that infact it was received. The twist is that, "you can not pay ahead" and my money had been subsequently applied to my principle. On October 25, the last contact, I spoke to a representive, reexplaining the situation. This rep, said that the matter had been cleared and that notes had been made regarding the conversation. (A practice that this company shadley does) (Unbalanced transactions).

On November 3, 2004 my car was repossessed. After, what would be an all day on the phone transaction, repeatedly noting their oversight, it was an absolute refusal on their part to acknowledge. Sadly, I had to repay for the month of September and October, inorder to recieve my car. Further, my account will be assessed, what was stated to be a $350 repossession fee. However, this figure does not appear on any documents, that I possess.

I requsted a copy of my car payment transaction. This transaction clearly shows my timely payment history. It also fails to reflect how any payment/if any was applied to my principle. Further, it ironeously, charges me a late fee for the month of November 4, yet my car payment is not due until November 27, 2004.

My demands are simply; A full acknowledgement of the mistake. A refund of a car payment. Any adjusted to my account. Repair to a now damaged oil pan. Finally, a clean and understandable contract that contains clauses that are clean and not left to the whims and wishes of what appears to be a money hunger entity. Full explaination of vocabulary and terms. The can and can not funtions of the client and financer.

I am boggled at the thought that a company would refuse to accept advance payment citing "our system is designed to take monthly payments" and that this is "computer generated."

As far as I am aware, we do not yet live in "Jetson" world 22nd century. For now, humans input data into the computer. Surely adjustments can be made.

Anyone willing to help, because I will be seeing legal recourse, is welcomed to respond.

I know that there are others who have been wronged by this company. Together we can strike a might below and show this company that they can not over rule the people. Without clients they would not have a business to operate in any state.

Sharrieff
Williamsburg, Virginia
U.S.A.