Complaint Review: Credit Card Processing.com

I signed up for a merchant account with Credit Card Processing.com, LLC about 11 months ago. Business was fine, things had been going well, then all of the sudden I received a phone call from Tiffany, an employee who works with the company, saying my merchant account was closed. Needless to say, I was shocked and couldn't believe what I was hearing on the other end of the phone. I own a destination wedding company in Florida, and all my business, or at least 96% of it is run on credit card payments. So, you can imagine why I was deeply bothered.

I had a great relationship with this company. In fact, throughout the entire time I was there my merchant account never even had 1 chargeback! Literally, I was a top of the line merchant with not ONE problem EVER. Again things were great!

To make a long story short, my wife has been very ill for several years and had to undergo treatments for her medical condition. So, after raking up over $500k in medical debt we were forced to take a bankruptcy. A time that was very dark in our lives. Fast forward 2 months after the discharge and this company calls me to cancel my merchant account because of the whole ordeal. However, not once were there names mentioned in the bankruptcy as a creditor, and I had NO OUTSTANDING debt with this company. Needless to say, it was hurtful and bad timing.

The company was very cold to me from that point forward, and when I called to speak with Tiffany about the circumstances I was treated terribly, even to the part of bringing me to tears.

My suggestion and overall opinion of this company is they are underhanded, and will not have your back when you need them, even if you are the best company. Go with another company to save yourself from the pain!

Fast forward 48 hours later and I'm already up and processing credit cards at a lower rate and saving money with another merchant service provider. In fact, when I provided the merchant with the past statements they showed me where creditcardprocessing.com had me on a variable rate which was costing my company big time! To the tune of around $200 per month!

Avoid this company!