Complaint Review: Credit Check Total

Complete rip-off! Scam alert!

One of my clients cancelled her account within 5 days of creating her 7-day trial account for $1.00. However, she cancelled the account within 5 days of being created.

Two days after deactivating her account she was charged the $29.95 for the membership subscription and they did not pick up the phone for her to make a claim because of the breach in one of the credit bureaus was giving them a high-volume of calls. She waited for almost 2 hours and no response.

She continuously called and nobody answered.

On September, she was charged another $29.95 subscription fee. Finally, she was able to contact them, after waiting for a half-hour and their response was the next:

"We are sorry, but we can only refund you the month of September and deactivate your account now." She explained the situation over four times and requested to speak to higher power, but they just laughed at her and told her that there was nothing else they could do. It was "protocol" to only return one-month fee, regardless of the situation. In addition, the manager placed her on speaker and it was audible that there were more people listening and laughing.

If you value your money, stay away. There are better credit monitoring websites with better customer service and respect for people's money and concerns.