Complaint Review: CREDIT PAYMENT SERVICES - REBECCA EDWARDS

At the end of last year, I took out a $500.00 dollar paycheck loan from Credit Payment Services, or mycashnow.com; I agreed to pay back a total of $620.00 or $120.00 interest for this $500.00 loan!

Well, it turned out my wife lost her job and I went into a financial tailspin. I agreed to pay an additional $120.00 to extend the loan another two weeks while I figured out how to get the money to repay them.

Come two weeks, I couldn't come up with the money and telephoned them to make some kind of payment arrangement. I spoke to Rebecca Edwards of the collection department. I told her I could only pay $100.00 at that time, she said ok. She then told me that if I sent and additional $450.00 in two weeks then she would close my account for good. The payments were arranged to be sent via Western Union. She also said that the company would never again debit any more money out of my checking account.

Well, after I sent the second payment of $450.00, Ms. Edwards telephoned my residence and left a message on the answering machine stating that I had until the end of the month to come up with an additional $350.00 or else she would initiate legal action against me!

This not only angered me, but also caused undue embarrassment as my spouse and room-mates listened to the message exposing my personal affairs.

I phoned Rebecca Edwards and left a message stating she had violated the privacy act by disclosing my personal information on the message recording and asked her to please close my account for good and leave me alone!

Ms. Edwards then phoned the next day leaving a message for me to call her back. I didn't call her, and she called a couple days later and asked for me again. This time my wife answered.

My wife informed her that she had just finished talking me out of filing suit against her company for violating the privacy act. Ms. Edwards told her that she understood and hung up.

Less then a week later, I receive another e-mail from the company stating that they attempted to debit funds once more from my checking accout and had added more fees due to the unsuccessful attempt. The account was closed by this time anyways.

I then received an e-mail from another collections representative, a Mr. Christian Nichols. Mr. Nichols, in the e-mail threatened garnishment of my wages if the amount they alledged I owned wasn't paid!

I would appreciate if you could help me with this, I am flat broke and my car is about to be repossed for non-payment, thus I cannot affored to send them any more money. As it is, I have aleady sent them over $700.00 for repayment of the $500.00 loan.

Most recently, they left another message at my house stating that I now owe them and additional $415.00 and demanding payment or else legal action would be taken against me!

Thank you very much for your help! I truly appreciate it.

CLICK here to see why we deleted either a phone number, link or e-mail address from this Report.

Erik
SOUTH LYON, Michigan
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

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...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

Click here to read other Rip Off Reports on Credit Services

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.