Crescent Bank & Trust UNPROFESSIONAL New Orleans Louisiana
I have worked in collections, during my life time. However; never have a experienced such unprofessional ethics. There was a message left on my employer's voice mail stating that I was 14 days past due in making my truck payment. Which is so embarrassing #1, but #2 with my last payment I enclosed a note stating that I would be making another payment on 4/10/09 which is tomorrow. Then they called back and after being told they could not speak to me due to the fact that we can not receive personal telephone calls. (which they have been told before in writing as well as verbal) The representative known as WANDA only asked to speak with personnel, so that she could verify my employment. WTH?
I like many others who have posted, have NEVER received a statment, didnt even know I should be getting one, since I have asked several times for an payment book in the last two and half years. I have still not received. I just simply put a check in a envelope with my social security number on the check as a previous representative had instructed me to do and mail it like that.
I visted www.bbb.org and there are several complaints listed there, but believe it or not they are rated a B- on the BBB site
Sophia
tampa, Florida
U.S.A.
1 Updates & Rebuttals
Anonymous
Chalmette,Louisiana,
U.S.A.
Give me a break
#2UPDATE EX-employee responds
Thu, April 16, 2009
You worked in collections in your "life time" and you do not pay your bills on time? Why are you waiting for a collector to call you if you are late? If you "worked in collections in your lifetime" as you purport, then why didn't you call the Bank before your due date to let them know you were going to be late? Wouldn't that have been better then waiting for your due date to pass so they could call you? You could have avoided them calling you at your job if you would have used your vast collection experience and been pro-active. Oh, and collectors do not get the payments, so the collector would not haved received your hand written note you sent with the short payment.
P.S. Crescent Bank does not send out statements. They mail coupon books. One was mailed to you when you took the loan out. Did it get lost?