Cricket Communication Would not activate a phone bought on ebay, said it was stolen ripoff Cincinnati Ohio internet
We bought several phones on ebay to refurbish and resell. I personally called Cricket to check the esn#'s to make certain the numbers were clear and could be reactivated. They told me there was no problem and all the phones had been cleared. So we sold the phones and now we are getting complaints that when they take the phone in to activate it Cricket tells them the phones are stolen and can not be activated. These phones have come from reputible dealers and are NOT stolen yet Cricket is basically calling us theives by telling our buyers we sell stolen phones. In fact I could file charges against them for indirect defamation of character. In one case a buyer called the police because Cricket told her it was a stolen phone.
The Police CAME to my home late at night to investigate. It was cleared up but left us outraged at Cricket for their unacceptible behavior.
I will never do business with Cricket again and all the phones we sell will be changed to Verizon or another trusted Communication provider. I will also tell everyone I know to not use them for service. They are definitely not a customer friendly company.
Lin
Crestview Hills, Kentucky
U.S.A.
1 Updates & Rebuttals
M
Advance,North Carolina,
U.S.A.
The "real" ripoff....you bought the cell phones on EBAY!!!
#2UPDATE EX-employee responds
Thu, June 07, 2007
Unfortunately, your real complaint should be with the seller on Ebay. They sold you a phone that was reported to Cricket as Lost/Stolen. Even though you state that you bought them from a "reputable" dealer, you can't trust everyone.
Also, to clear up the issue of whether the phones are "clear" or not, I know what was done. As far as anyone at the Customer Service call center for Cricket can do (which I worked at), we can ONLY see if the phone is CURRENTLY ACTIVE on someone else's account. We CANNOT see if the phone has been reported as Lost/Stolen. Therefore, when that phone is called in to Customer Service or taken in to a Company-owned store to be re-activated, THAT is when the system tells us that the phone has been reported Lost/Stolen and it will NOT let us reactivate the phone.
Sorry, but your problem lies with the "seller" on Ebay that you bought those phones from, not Cricket. Complain to THAT seller.
Also, if you're "flashing" phones that are originally manufactured for other service providers (like a "Cricket" phone flashed for Verizon service), I hope that you are telling your customers that you are selling the cell phones to that they may NOT work 100% correctly with the service provider that it's been "flashed" for. They may try to come at YOU for that complaint.