Complaint Review: Cricket Communications

I have been a customer with cricket for almost three years, and have has numerous problems with cricket. This month the treatment of your csr's is unexcuseable. I have never been treated so badly in all my life.

On july 3oth, 2004 I went into the cricket location at 1050 west colfax ave, den co to pay my bill and purchase a new phone. I was told my bill was $85.00 and with the purchase of the new phone I had to pay $174.00.

Knowing that there was some kine of error somewhere I paid the amount requested. I asked the csr to explain the bill to me because my bill has never been over $65.00 even with the late charges.

To make a long story short because of the limted amount of space provided I am unable to go into detail about the rest of the unexcusable treatment I received from that store. I was asked to leave the store and never come back because i wanted to find out about my acct. A telephone call to another csr rep solved the problem, but not before I was totally humiliated and verbally abused. I would appreciate a response from the co so I can go into more detail about the co and the csr's I had to deal with.

Marilyn
Denver, Colorado
U.S.A.