Complaint Review: Cricket Phone Service

I bought two cricket phones. One for my fiancee, and one for myself. The cost for the phones, together, were about $500.00. That was a waste. We can no longer use the phones.

I began recieving disturbing calls from my ex, on both phones, so we got a number change. We were told we would have a $15.00 charge for each phone to have a number change.

When we went to pay our phone bill, we were told we owed $57, and some change. We asked if they were sure. They said yes, so we figured the $15.00 charge would be on our next bill.

Three days later our phones were shut off. We called, at that time, to ask what was going on. We were then told it was supposed to be paid with the bill we had just paid.

We only make one trip to Wichita a month, so we thought we would go pay the $15.00 charge the next month.

The next month, we went to Wichita to pay the charge. We then found out we would have to pay for a complete other month. We weren't happy.

We called the 800 number for cricket. We asked why we were getting charged another month, when we paid for a month, that wasn't used. They had no good reason, and transferred us to someone who didn't speak very good english. We desided to forget about it at that time, and would go back the next month to get the phones connected, knowing it wasn't right, what they had done.

The next month, we go to get the phones back on. Oh no. We couldn't. We then owed for two months, which was over $100.00 per phone. I called for my fiancee and I. They still had no good reason for this. They hung up on me, because they weren't happy with the fact that I was mad. I felt I couldn't do anything about it.

I let my phone stay off, but called several times complaining. My phone bill was eventually over $200.00. They then said I would have to be charged every month, to keep my insurance.

Well, the reason they thought I needed my insurance, was because I made an insurance claim. My phone fell in the toilet. I never recieved my phone, so why would I want the insurance!?!

After complaining for six months, they took off my insurance, but are still trying to charge me another month, plus $15.00 number change, plus $25.00 activation fee. I never used the month I paid for.

I feel I shouln't have to pay for another month, because I Didn't use the month I paid for six months ago. My fiancee feels the same.

Also, we paid cricket for a tetris game on the phones. I can no longer play my game, because my phone has to be activated to play it.

We were ripped by cricket in three ways. They were paid a month of unused service, they were paid for a game I can't play, and they were paid almost $500.00 for phones we only used for four months. The phones are audiovox picture phones.

Lucytia
el dorado, Kansas
U.S.A.