Cricket Wireless fraudulent billing can't get through ripoff San Diego California
I agreed to pay my daughter's Cricket cell phone bill for her. I attempted to pay online; however, the 'bill pay' online service wasn't working. I then called a customer service representative directly. For some reason my card still wasn't being accepted (I used a Mastercard/debit card). The lady asked for my credit card number several times. I hung up with her and returned to the online method. This time it worked.
I found out the next day that ALL of the payment attempts of the previous day had gone through my account, to the tune of almost $500.00! However, the cell phone account itself only shows ONE payment. Where did the other six payments go?
That was last week. After many faxes and phone calls to both Cricket and my bank, I am still trying to get this resolved. I fear I'm going to lose my money to Cricket and never get reimbursed. I cannot afford this.
I would appreciate it if anyone can help me by providing me with a name and/or address. I keep getting the runaround. I wish I knew what to do.
Melanie
Pittsburgh, Pennsylvania
U.S.A.
1 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
Hopefully this helps........
#2UPDATE EX-employee responds
Sat, February 10, 2007
Hello. To be honest, this is the first time I've heard of something like this happen. Just so I understand correctly, you tried to pay online, but the website said that the "bill pay" online service wasn't working at the time.
What was the exact error message you were getting when it supposedly didn't work?
Then, you stated that after the CSR tried to help you, the website (www.mycricket.com) system finally worked. Did you get a confirmation number?
After all that, now you end up with multiple charges on your Mastercard debit card. I think I have a solution for you. Let me know if any of these steps have been taken:
1) Call Cricket's Customer Care
2) Press 2 for "Billing", then the LAST option for a representative.
3) Once a Cricket CSR comes on the line, ask to speak with a Supervisor because you're having a problem with your billing and it hasn't been resolved yet.
4) Ask the supervisor to complete a "Refund Request Form" (if it hasn't been done already) and give him/her all information needed (including credit card # and each transaction amount charged to the credit card).
RIP-OFF REBUTTAL UPDATE***
I have learned that Cricket had a recent problem with duplicate charges made on credit cards charged on 02/01/07 - 02/02/07. If you made a payment during this time, Cricket WILL credit those duplicate payments back to your account within 24-48 hours. If you haven't received the credit back to your account within that time frame, contact Cricket IMMEDIATELY and ask that a "Refund Request Form" be filled out. You MUST verify with your bank FIRST that the credit has NOT been applied back to your account already.