Complaint Review: Cricket Wireless

On the 1st of February 2011, I ordered a Blackberry Curve 8530 online from Cricket Wireless; with guaranteed Overnight Shipping. 7 days, and $229.99 later I received a CLEAR wireless WiMAX Home/Office Internet Modem. When I inquired with CLEAR Wireless, Cricket Wireless, AND FedEx... I was told that I had received the item I had paid for. Now OBVIOUSLY someone at the Distribution Center mislabeled the package intended for me and sent it elsewhere; or it could possibly still be AT the Center. However NO ONE at Cricket Wireless will take responsibility for this mishap; and that; coupled with the misdirection I received from talking with SEVERAL CSR's regarding ESCALATIONS of complaints' and INVESTIGATIONS that take 24 to 48 hours to get started(WTH???) and 3 to 5 business days to conclude... meanwhile which; during that time, I CAN'T have a another phone SHIPPED to me & I CAN'T go to a local dealer and get a phone to replace the missing one that is OWED to me, and I have to SHIP back the modem I received; at MY expense and wait a MONTH for a refund??? WTF?!?!?!? I usually like to have dinner and drinks BEFORE I get SCREWED?!?!?!? And not to sound RACIST or PREJUDICED... but it is NOT COMFORTING AT ALL to speak with someone in INDIA or the PHILLIPPINES with a GENERIC, Anglo Saxon, FIRST name, reading froma SCRIPT of "Proper" responses trying to assist me in resolving my dilemma. I thought we lived in a world where "the customer is ALWAYS right"? Bad form; Cricket Wireless; VERY BAD FORM!!!!!