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  • Report:  #1326628

Complaint Review: Cricket Wireless LLC

Cricket Wireless LLC (an AT&T Company) Cheap service but bad customer service and NO REFUNDS. Cancel before your billing cycles. Atlanta Georgia

  • Reported By:
    Chief Bigfoot — Texas USA
  • Submitted:
    Tue, September 06, 2016
  • Updated:
    Tue, September 06, 2016

I ported my phone a few days after my billing cycled and charged my bank account $40.00 figuring I'd get back with them later and get a refund for the pro-rated amount.  About 1-2 weeks later I ported the remaining phone I had with Cricket to a cheaper company as I don't use the talk feature much, only internet.  I get on wi-fi mostly to talk or surf so I don't need this higher priced service.  I called customer service today and now I find out there will be absolutely NO REFUNDS!  They claim it is on their terms and conditions page on their website.  I haven't checked this to be sure but some foreigner with a heavy accent named "Andy Smith" (I'm sure that was her name, lol) says she would gladly read it to me.  I declined her offer and told her I would be looking into any legal recourse I have and that I would be getting on every site I could to warn others of this company's shady tactics.  Watch out for this if you need to cancel service.  They have credited me in the past and I assumed they would be decent about it but they weren't!

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