Cricket Wireless WORST, ABSOLUTELY THE WORST CUSTOMER SERVICE San Diego, California
Cricket Wireless has the WORST customer service. The authorized agents have extremely limited support in solving issues with there network & the device itself. Calling the 800 Customer service number is equally unsatisfactory. Neither of these resources are able to do much more than assist in receiving payments & setting up accounts. Any troubleshooting such as resetting a device's unlock code, resetting a device on their network MUST be done by visiting a Cricket Wireless Corporate Store, which are very few locations in a large metropolitan city as San Diego. T-Mobile, Sprint, Verizion, AT &T all offer customer service that rivals in comparison to Cricket..they do not require their customers to travel throughout the city, spending more time waiting for service than one would spend in a community medical hospital. My opinion, if you have another option, GO WITH IT..AVOID Cricket Wireless.
2 Updates & Rebuttals
kansd29
San Diego,California,
United States of America
Cricket Wireless - Worst Customer Service
#3Author of original report
Wed, July 27, 2011
I understand completely. Your comment supports my personal experience with them. I live in San Diego, & often cross over to Tijuana. While the distance in the two cities is less than 10 miles, T-Mobile my primary cell provider wants to charge roaming fees, etc. I obtain a Cricket Pay-Go phone as an alternate. However, MOST EVERY TIME, I required service from Cricket because of a device problem I have been directed to a "Cricket Corporate Store" for solutions that T-Mobile & other carriers I have dealt with have the ability to do over the phone. I should not have to travel all across town for service support. At a least. they should invent in training their major authorize sales centers & overseas support to provide equal or better service to their competitors.
Mike
LAKESIDE,California,
U.S.A.
not a real phone company
#3Consumer Comment
Wed, July 27, 2011
keep in mind, they do not have their own network, they just sell time on other networks
they make their money by fooling customers into thinking they have the best plan to offer