Crispykicks.com - crispykicks Inc. Refusal to Correct Incorrect Order Toronto Ontario
On December 26th, I ordered a pair of shoes online with Crispykicks. Upon reciept of the merchandise, I discovered that they were a completely different pair than the ones ordered. I emailed the company for a possible refund and was informed that would not be possible. The company took the liberty of selecting another item because the item ordered was not in stock. I authorized the purchase of a particular pair of shoes, but recieved otherwise. Upon contacting customer service, I was informed that I should keep the pair that I do not want, or pay to have them shipped back and exchanged. In short, they expect me to pay for their error. In ordering from CrispyKicks, be aware that they WILL NOT send what you want, but what they choose for you.
Trent
Kirksville, Missouri
U.S.A.
1 Updates & Rebuttals
Crispykicks
Victoria,British Columbia,
Canada
Please contact the company
#2REBUTTAL Owner of company
Tue, June 17, 2008
Hi
Please contact crispykicks at sales@crispykicks.com
you can either return the item for a new choice of anything you wish, or return it for a full refund.
Thanks!