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Criswell Automoative Criswell Jeep Deceptive Pricing and rude Sales Service Gaithersburg Maryland
I had the worst experience with Criswell Jeep of the Criswell automotive group. There use of deceptive pricing of pomoting a internet price which isn't in fact the internet price. They call it dealer discounts but it isn't really dealer discounts. What they do is put every possilbe promotion and call it their dealer discount but then tell you that isn't the price.
They claim they do that to compete with Virginia dealers. I don't understand that at all but that came from their sales maanger and their GSM Sam Hall. He then put a spin on it that it isn't their terminalogy it is Chryslers but every other dealership has their own terminolgoy. He then changed his story and said the IT department puts the information on the web site. When I asked about that, he changed it again and said it was the marketing department.
In my opinion these guys are dishonest you can't believe anything they say. To understand if what they said was true I called 10 MD dealerships and 10 VA dealerships to get in writing if their price posted on the website was infact my price. Each one of them said yes that is the price I would get the car plus tax and tags obviously.
None of them said no, we have to check or dealer discount to see if it includes rebates that I may not qualify for, however a couple of them asked some questions to see if I did qualify for additional discounts such as a member of a credit union.
Below is copies of the web site and the text exchange I had with them.
This is from Sam Mills from Criswell:
Ok. I see where some confusion may arise. The initial page has the generic disclaimer that comes from Chrysler. Even in their disclaimer if you look at the third paragraph it states you may not qualify for all rebates and to see dealer for details. If you don’t mind, hit the blue “View Details” icon under the sale price next to the picture of the wrangler. When it opens up, scroll down, that is the disclaimer for each individual vehicle from us. You will see it also states you may not qualify for all rebates. Also states plus freight, taxes and tags. Long story short, all our competitors advertise with these rebates or more. So we have to also. But regardless, we should have called you. I agree. Even though the rebates are supposed to be added back in, here is what I will do for you because of the miscommunication and that you are a repeat Criswell customer. At the least, if I disregard/eat the rebates, the price should be 34988 plus freight of 995 for a total of $35983.00 plus tax, tags, and Maryland processing. But I am willing to go one step more. I will split the freight and sell you the car for at $35500 plus t,t,p. Will that work ?
I don't think I was confused
This is the text chat I had
Me:
what is the lowest price you will give for the 2015 white Sahara 2 door automatic you have on the lot
+1 (301) 882-3121:
Thanks for texting Criswell Chrysler Jeep Dodge RAM! We received your message; a representative should respond shortly. Send STOP to opt out.
Hello this is Foster Gambrell, III responding to your text
Me:
thanks if it's a good price I will bring a check today
+1 (301) 882-3121:
do you know the stock number? is it lifted?
ah, i see it...it is the lifted one...are you planning to title in MD?
Me:
yes i am
+1 (301) 882-3121:
ok. give me a couple of minutes here
$36883 plus taxes and tags
Me:
dude your site says 34k you just jacked the price up. I was expecting you to go lower not higher
+1 (301) 882-3121:
it says 34988, not including taxes, tags, destination, or processing
it IS a $41K wrangler!
Me:
I understand give me your best price without tax and tags. it is also a 2015
+1 (301) 882-3121:
$36883
that's the best price I can give you. my manager might do better, if you are here
still there? i am at fgambrell@criswellauto.com
301.
212.4404
Me:
I am thinking
+1 (301) 882-3121:
ok
Me:
ask your manager 32500 plus tax and tags
+1 (301) 882-3121:
nope, can't that that to him
Timothy Lally:
ok thanks
+1 (301) 882-3121:
MAYBE $36 plus taxes and tags
Me:
the price on your website is 34998 plus tax and tags now you want to charge 36 tax and tags I don't think you are getting it have your manager call me because I am annoyed I thin I am going to post this on your Facebook page and get other opinions.
+1 (301) 882-3121:
can i get your number?
Me:
301XXXXXXX
+1 (301) 882-3121:
thanks for contacting us today. is there anything else i can do for you?
Me:
yep have your manager call me
will he or she call me?
+1 (301) 882-3121:
The merchant has declined to receive further messages from this number. The message will not be relayed to the merchant.
As you can see they decided not to respond anymore so I went to Criswell
Here is the web pages and the email I sent the owner hcriswell@criswellauto.com
Me:
what is the lowest price you will give for the 2015 white Sahara 2 door automatic you have on the lot
+1 (301) 882-3121:
Thanks for texting Criswell Chrysler Jeep Dodge RAM! We received your message; a representative should respond shortly. Send STOP to opt out.
Hello this is Foster Gambrell, III responding to your text
Me:
thanks if it's a good price I will bring a check today
+1 (301) 882-3121:
do you know the stock number? is it lifted?
ah, i see it...it is the lifted one...are you planning to title in MD?
Me:
yes i am
+1 (301) 882-3121:
ok. give me a couple of minutes here
$36883 plus taxes and tags
Me:
dude your site says 34k you just jacked the price up. I was expecting you to go lower not higher
+1 (301) 882-3121:
it says 34988, not including taxes, tags, destination, or processing
it IS a $41K wrangler!
Me:
I understand give me your best price without tax and tags. it is also a 2015
+1 (301) 882-3121:
$36883
that's the best price I can give you. my manager might do better, if you are here
still there? i am at fgambrell@criswellauto.com
301.
212.4404
Me:
I am thinking
+1 (301) 882-3121:
ok
Me:
ask your manager 32500 plus tax and tags
+1 (301) 882-3121:
nope, can't that that to him
Timothy Lally:
ok thanks
+1 (301) 882-3121:
MAYBE $36 plus taxes and tags
Me:
the price on your website is 34998 plus tax and tags now you want to charge 36 tax and tags I don't think you are getting it have your manager call me because I am annoyed I thin I am going to post this on your Facebook page and get other opinions.
+1 (301) 882-3121:
can i get your number?
Me:
301XXXXXXX
+1 (301) 882-3121:
thanks for contacting us today. is there anything else i can do for you?
Me:
yep have your manager call me
will he or she call me?
+1 (301) 882-3121:
The merchant has declined to receive further messages from this number. The message will not be relayed to the merchant.