Cross Country Auto Transport RIPOFF SCAM BEWARE Altamonte Springs Florida
Beware They will Rip you off. I sent in a request for quotes from a vehicle transport service. I received several quotes and viewed each web site. I found Cross Country Auto Transport web site to be the best. (First red flag) Said all the right things.
Talked to Keith and set up a time table. I put down a $200.00, which I was told was refundable. When the date came to pick up vehicle nothing happened.
I called CCAT and was told they would call the driver to find out status. I never received a call. The next day I called and talked to Julie who told me the truck had broken down. I told her to send another, that is when I found out they were a broker. (Was told had own trucks).
I was not allowed to talk to Keith, but got through to him and he stated he had no control over anything once it passed his desk. I have called every day since, sometimes 2-3 times to no avail.
They still cannot give me a time to pick up vehicle. They keep stating maybe next week, we will let you know.
I told them I wanted to cancel and was told I had to give them 10 days to pick up vehicle. If after that time I could cancel, with a simple phone call, and receive my deposit. Well you can guess that never happened.
I mailed, faxed and phoned in a cancellation order. I wish I had known about this web site. Would have saved me time and money. I am in the process of recitifing the problem with my credit card company. Wish me luck.
I repeat DO NOT USE OR YOU WILL LOSE MONEY!!!!!
Ples
Chino, California
U.S.A.
1 Updates & Rebuttals
Karen De Jesus
Altamonte Springs,Florida,
U.S.A.
dates are really not garunateed
#2UPDATE Employee
Wed, May 12, 2004
As a transport company we handle a high volume of customers and we do ship around 500 vehicles or more every week. We try our best to accommodate each customer in every situation. At times we face delays that are out of our hands due to breakdowns, weather conditions, accidents and other miscellaneous conditions. The deposit that is required from our customers is to hold a place on the carrier for their vehicles. Once an order is booked and the customers has any questions or needs a status, we then ask them to contact our customer service department. We then handle the customer's request. When a customer is not satisfied in regards to delays and they wish to cancel our services, which is stated on the contract to notify us 7 days before the actual pick date so that the driver has enough time to replace that vehicle on the carrier. We ask for a certified letter which has to reach our facility within that 7 day window. Customer's are fully aware when they read and sign our contract to our policies. We only contact the customers if there is any problems with there transport, if and only the driver calls us to notify us of the delay or the customer calls in for a status. When customers calls us to check on a status we do not have the information they request, only because we are licensed brokers and when we do not have our trucks available we sub contract. We then become the middle man and have to contact the transporters to retrieve information for our customers. AT times we have to wait for a call back. Our customers feel at times that we are not being honest and assistful. We try our best to update our customers each time they call or email us. Drivers call in to book orders and sometimes they are not aware that their carriers are overbooked or went over thier weight restrictions. They then call us to cancel the orders which leaves our customers with no drivers. We then have to redispacth the order and find other drivers that are reliable. We then notify our customers of the situation but they are no pleased and are not understanding that situations like this is can happpen and are unpredictable. Our pick up dates can change at anytime, especially in this business where time and dates are really not garunateed. I hope that my explanation in this case has left you or the customer with some understanding and I do apologize to our customer for any frustration or inconvenience we have caused them. In this case the customer has called up back on 5/11/04 and provided us with a new pick up date. Mr. Roberston has continued our services and has not canceled with our company. If you need any further information regarding this statement, please feel free to contact us at our toll free number 888-546-6683. Thank you and have a great day.
Sincerely,
Office manager