Cross Country Bank Absolute WORSE customer service I have ever seen, all the while TAKING your money Boca Raton Florida
Last week CCB got smart and offered a TOLL free # for customers that needed a real person to speak to about their accout without having to pay long distance fees for holding on while they transferred you all over their company. That lasted exactly one week.
The toll free # now has a recorded voice and you can not access a real person from this number once again. Wise up CCB. It appears that you have something to hide when you won't provide your nation wide customers access to customer service unless it is at their own expense.
As far as sound business practices go, you are missing the boat. I'll transfer my funds to another credit card at a higher rate because at least they aren't afraid to post a toll free customer service number on their bill and web site that will actually put me in touch with a real person when I want to ask a specific question.
In addition, after finally getting a real person to find out what the balance was so that I could close my account, I again had to go the the web page to complete the transaction.
You will never guess what was on my next statement. They charged my account $50.00 to renew my card another year, even though I do not have a current card and have been denied the ability to use one because of not making 12 payments on time over one year.
If you are considering a credit card from CCB, think twice. It will take me another 6 months to staighten out their new mess. And they will try to charge ME for their screw up until then and Iwill have to fight that also.
Dona
St. Louis, Missouri
2 Updates & Rebuttals
Bill
Tucson,Arizona,
You Signed an agreement
#3Consumer Comment
Sun, June 02, 2002
I am so sick of this idiots responding to these websites that are critical of Cross Country Bank.
Every response begins with "did you forget that you signed an agreement?". This only hilights the level of stupidity these beggars have.
An agreement cannot be overwhelmingly one sided, The CCB card holder agreement is ambiqous, one sided (favored to cross country) and will not pass the most biased levels of fairness. You CANNOT make an agreement with someone then act illegally (intentionaly withhold funds in order to cause late charges, illegal withdraw funds from a bank account,etc.) and still expect any prior agreement to stand. If These beggars had at least a high school education it would at least make debating them fair.
They are nothing more than petty little people who feel they are powerless in life, they obtain jobs as collectors for a company (who uses peoples past credit problems as an excuse to screw them) in an attempt to feel powerful (ew, look at me, I can call people on the phone all day and call them deadbeats, I could never do that at the video store!)
Sarah
Ashland,Kentucky,
TRY THIS
#3UPDATE Employee
Sat, June 01, 2002
If you want to speak to someone directly, try 266-425-7165 or 877-273-7690 from 7 am to 11:30 pm Eastern Standard Time 7 days a week. They have nothing to hide.