Cross Country Bank charges excessive fees and hates customers who pay on time rip-off scam dirt bags Boca Raton Florida
I was a loyal customer to Cross Country bank for over five years. I could have left over two years ago when my credit rating improved, but I stayed. I paid my bill early and rarely went over my limit.
Last month I had some problems with my bank and I had to send my CCB payment in five days late. At the same time I went over my limit by 3 dollars. That's right $3.00. CCB charged me a $30.00 late fee, a $30.00 over limit fee and the $50.00 annual fee. I immediately disputed the two $30.00 fees by sending them a letter from my bank explaining why I was late.
They responded by saying all the fees were valid and they refused to waive them. I cut up the card and mailed it back, and requested that they take off the $50.00 annual fee because I won't be using the card.
They refused even after I explained that the card was mailed back to them. CCB is the biggest scam going!! They don't even have a 1-800 number for customer service. When you call, you have to pay for it. Avoid CCB at all cost!! Does anyone know how I can get out of paying them back.
Chantal
Baton Rouge, Louisiana
1 Updates & Rebuttals
R
beckley,West Virginia,
here you go
#2UPDATE EX-employee responds
Mon, July 15, 2002
hey there i was just writing you back to let you know of two toll free #'s for customer service with cross country bank 1-877-273-7690 & 1-866-297-1641 ext 71743 for customer service . By the way there is only a couple options in paying this card back wait till you get 175-210 days late they will call you and settle with you on 70% of balance or wait till 210 days late they will charge off the card and then you can make pymts to credit bureau without fees and interest adding up on you .