Complaint Review: CROSS COUNTRY BANK

CROSS COUNTRY BANK offices in BOCA RATON FLORIDA are actually CROSS COUNTRY BANK in Delaware.

Like a previous writer, I had to hide behind caller ID because of repeated harassing calls from CROSS COUNTRY BANK credit card debt collection. They told me several times their records would be corrected and my name and number removed. Naively, I trusted the integrity of the "supervisors" I spoke to, but the calls, sometimes 2 or 3 a day, did not stop. I found a "CROSS COUNTRY BANK" web site which was a sounding board for numerous other victims of their credit card collection harassment and got the first solid information which actually worked. CROSS COUNTRY BANK is chartered by the state of Delaware. I wrote to the Delaware State Banking Commissioner and explained my problem. Within a matter of days, I received a response from the Bank Commissioners office and about 2 weeks later I got a letter from Cross Country Bank apologizing for the "unwarranted collection calls". I don't have the address handy, but contact the State Banking Commissioner in Delaware and you should get the help you need. Also, my state Attorney General's office (Maryland) passed my complaint through 4 different offices and agencies, and I just got a letter from THE FEDERAL DEPOSIT INSURANCE CORPORATION who advised me that they also contacted Cross Country and were told that the calls had stopped.