Complaint Review: Cross Country Bank

In October of 2002 I was charged a $30 fee for a returned check. The check was never returned for insufficient funds. I faxed and mailed my bank statements 3 times to have the $30 credited to my account. Due to Cross Country Banks error, the $30 charge caused my account to exceed my line of credit for which I was charged an additional $30. I have still gotten no satisfaction from anyone and every month since I have incurred a $30 over limit fee.

There is no one at Cross Country Bank that cares about the customer. Supervisors I have spoken to, have been more rude and useless than their customer service representatives. I finally just gave up trying. I don't have the time or energy to keep fighting with these people. I am sure they figured that eventually I would get tired of calling, to be put on hold eternally, mailing and faxing information with no results. They were right!!

Linda
sunrise, Florida
U.S.A.