Complaint Review: Cross Country Bank

A letter of "Account Termination Notice" dated Aug. 11, 2002 with a balance due was requested by Shane Neff, from the collection department. I sent them a check issued 8-15-02 and posted on 8-20-02 for that amount which was cashed. On the check I wrote CANCEL MY ACCOUNT/PAID IN FULL.

On Sept. 2, 2002 I recieved a confirmation letter from Ms. Meryl Beard from their CUSTOMER SERVISE DEPARTMENT, stating that effective as of that date (9-2-02) my credit card was cancelled. On 9-16-2002, billing charges were recieved from CROSS COUNTRY BANK. New billing charges from 8/25 and 8/31 in the amount of 92.58 where excepted by CROSS COUNTRY BANK in complete disregard for my previous request. I called the CROSS COUNTRY BANK, which I might add is a long distance call. I was connected with an indiviual with very poor costumer communication skills, who spoke over me and would not allow me to finish my thoughts or statements while I was trying to exsplain.

This representive of CROSS COUNTRY BANK treated me rudly and without regard for my complaint. I asked for his supervisior and was connected to a lady named PAT who basically told me that is was my responsiblity to contact the fraudulent chargers.

Pete
Chicago, Illinois