Complaint Review: Cross Country Bank

I am writing this on behalf of my mother.

Her husband has had a card with this company for three years. After 9/11 he was laid off from work but kept making payments. He did get two payments behind.

Well, he was called back to work last month (thank God). They call 3-5 times a day and my mother tells them the date he will be home(he works on a boat). They have called her a liar and a b***h several times.

I have also talked to them. They informed me that I HAD to pay his bills. Little did they know I used to work in debt collections. I asked for a supervisor. They said they didn't have that number. I informed them that I had spoken with the Attorney General's Office, Sec. of State of Akr., State board of Collections, and the Banking Dept of Ark. They were REQIURED by law to give me their corp. headquarts phone number. They hung up.

I called about 15 times and got the same response. I went on the internet and found the name Applied Card Systems. These are the people that handle CCB customer service issues. Their number is 1.302.467.4600. The person I spoke with (Gerri) said that she would make sure that my mother wouldn't be called for 30 days and she would let the President of the company know (yeah right)

My mother then cancelled HER credit card. Yes, she had a credit card with them and STILL couldn't get any help. I just wanted to let people know not to bother with CCB...Call Applied Card Systems.

Sean
Locust Grove, Arkansas