Cross Country Home Services, Inc. Total Protect Home Warranty, It took 5 weeks of calling to get my pool heater fixed. No return calls, no service after I made multiple calls for service needed. Internet
Total Protect Home Service is a Rip Off. I have used their home warranty service for approxiamtely 6 months. They have been to my house several times. I end up paying $75 for the service visit plus $39.95 per month plus an additional $200 add on fee for an optional pool warranty. The normal outcome has been the service need is not covered by my warranty and I end up not only paying the above fees but also full cost to the repair company to fix problems that I believe should be covered under the warranty. There are simply to many exclusions. I have asked for several times for a contract to be sent to me so that I can read what the insurance coverage includes. Never have I received a written contract.
On June 12th, 2012 I called in to have my pool heater fixed. I was told a local service company would contact me. I was even given there telephone number. I never was called by the service company even thow I made two calls to them and left messages. Also, I called Total Protect Home Warranty about 6 times to get them to try and get the local service company to my house. Nothing ever happened. In fact I never got one call back from either company from the initial service request date of June 12th, 2012 through July 18th, 2012. I cancelled my service on July 18th.
I am very dissapointed and feel like I was ripped off. Do not do business with this company.
John C