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  • Report:  #499901

Complaint Review: Cross Country Home Warranty

Cross Country Home Warranty Scam- Rip OFF- Do not know how they team up With My Mortgage Company Sunrise, Florida

  • Reported By:
    Veronica Singh Persaud — Davie Florida USA
  • Submitted:
    Thu, September 24, 2009
  • Updated:
    Thu, September 24, 2009
  • Cross Country Home Warranty
    1625 NW 136th AveSuite 200
    Sunrise, Florida
    United States of America
  • Phone:
    9548351900
  • Category:

When i newly bought my house in 2006,   I was solicited by a telemarketer who offer a trial of this home warranty and that to expect all the information by mail for me to review and to  try for thirty days.  I never received any information about the trial or anything that was promised.  I forget about it as i did not get anything as was promised by the telemarketer.   Within then to now I never received any renewal information or any information from Cross Country.

In June of 2009 when i decided to do a modification my mortgage since my mortgage payment is too high i saw this home warranty of 39.95 monthly is escrow along with my taxes and  Home Insurance warranty into my monthly  payment since  August of 2006. When i investigated this they told me that i consented and they have me on a tape that they played for me to hear i was talking to the telemarketer.

 Countrywide did not had any satisfaction when i reported it and Cross Country Home Services said that i can do what i need to do as they cannot refund or give no satisfaction that they have my consent on tape by a telemarketer.  My house is three years old and i had many of repairs and replacement that would have covered by a warranty Service.  I spend plenty of money using company to  replacing my AC Unit  and fixing many things from electrical to plumbing etc.  I had never call this company at no time since i knew nothing about them until June of 2009.  I would never expect that countrywide would let them bill be through them without my consent? I did not know that this was escrow in my countrywide and how they allowed it.
 I am sure that many people get caught with this scam.  I want something to be done about this


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