Complaint Review: Cross Country Relocation Management - Y.L.S. Logistic Ctr

I was initially provided a quote of $1050.00 for my move from Newport News, VA to Tacoma, WA from Cross Country Relocation Management moving consultant was Michelle Laine. I advise the company I had a 5x15 storage unit, I was never asked of any type of inventory. My first issue was the movers were not there on the date I initially specified 5/3/07, and arrive the next morning on May 5/4/07 in a Penske moving van.

I was advised everything had to be boxed and furniture wrapped with pads. Two hours later after all remaining items that were not boxed were boxed and furniture wrapped I was provided a quote of $3478.00 and they wanted $1728.00 up front.

This was in total shock based on the quote that had initially been provided. Had I known this wouldve been the price before they packed and loaded the items wouldve remained in storage and I wouldve found another company. However, I was press for time because I had flown from Washington State to Virginia to be there for the pick-up. I also found it to be a surprise that they wanted the check made out to cash instead of the company. The reason I was given for the increase was that I had more weight. The items were not weighted when it was loaded on the truck but they included an amount of 2500 lbs.

I was advised by Jay at dispatch that he would lower the price to $3000 and request I send a money order priority mail. I sent the money orders on Thursday, May 31, 2007 next day mail via US Postal. Based on tracking at www.usps.com which confirms this package was delivered on June 1, 2007 at 12:02 p.m. to the address that was provided by Jay in dispatch: YLS Logistic Center Inc., 7476 New Ridge Rd., Ste CC, Hanover, MD 21076.

On Monday, June 4 he left me two voice message that the money had not been received, and that I needed to re-send the amount priority mail. I had scheduled a delivery on June 6, 2007 which didn't happened. I confirmed with the post office who provided me the name of the individual that signed for the package H. Kelly. I haven't heard back from the company when I sent an email stating that it was delivered & signed for as I had stated on June 1, 2007. At this time I still do not have my personal property and they haven't rescheduled a new delivery date.

I completed a complaint with the BBB & DOT and plan on filing a complaint with MD Attorney General. I can't believe that this company is continuting to do business in this manner. I checked Movingscams unfortunantly after the fact and Y.L.S. Logistic goes by 5 different company names: Cross Country Relocation Management, Helping Hands, Smart Move, Belen.

I also wrote a letter to Cross Country Relocation Management about my displeasure and the moving consultant who provided the quote Michelle Laine acted like she wasn't aware of this. Now I know better that these company are owned by Y.L.S. Logistic, they know exactly what they are doing by giving low ball quotes and then staying there is more weight and increase there cost.

Lorraine
Tacoma, Washington
U.S.A.