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Crossroads Animal Hospital Dr. Rachel Nelson Worst Vet Service Service Moody, Alabama
I have used Crossroads Animal Clinic since my baby was a newborn. She is almost 5 now. I have never had any issues with them until I boarded my lil girl for a couple of days in March of 2010. When I got to pick her up she had this patchy irritation all over her ears, they back of her ears was bloody, her chin and nose was bloody and I was appalled by what I saw. I asked to speak with Dr. Nelson and she said yeah she had some separation issues and rooted on the ground and on the cement floor to make her chin and nose bloody. I asked then why didnt someone call me and let me know she was having any issues and her response was it wasnt bloody enough to call. I told her ANY blood was enough to call me because she didnt have any issues when I brought her to you guys and now shes leaving looking like shes been in a dog fight. Dr. Nelson gave me some pads to clean her ears with and said they next time you are in here if these dont clear it up we will look at it again when you bring her in and we will do something else. I a little better about the situation due to
I had to board her again in 07/2010 for one night. I took her bed, blanket, old t shirts of mine, toys, treats, and food with VERY specific instructions if she has ANY issues to call me IMMEADIATELY! When my friend picked her up her bed was soaking wet, bloody marks all over her bed, blanket and t shirts. NOONE called me to let me know she had any issues. When I dropped her off I told them what Dr. Nelson had said the last time I was in there and told them I needed her to do something about the issue at hand. When I dropped her off we signed a form saying they would give her a flea bath in and flea bath out ( which never happened according to Jennifer today due to they didnt get to it in time due to the time we picked her up.)They close at 12 on sat so they know what time the animals are going home! My friend picked her up and took everything home but no bill. They only sent some vet solution ear cleaning wash and otomax. I called and asked what I owed since I was out of town, the rude girl at the front told me dont worry about it we will send you a bill. So on 09/02/2010 I get a bill for my 07/03/2010 boarding. 2 months later and its $102.82 which includes boarding fee, interceptor (which I never got) exam fee, and the wash and otomax. I called 2 days ago to speak to Dr. Nelson and had to leave a message. I didnt hear back from her so I called today to speak with her. First I was told she was busy by
BEWARE!!!!!!!!!
1 Updates & Rebuttals
Buck
Moody,Alabama,
U.S.A.
Heard bad things myself about this vet, But here is a better Vet you should try!!
#2Consumer Comment
Wed, September 15, 2010
I have heard many bad stories about this Vet. I will not repeat them as I am not 100% sure of the validity of them. But I use Dr. William Weber he owns and operates Eastwood Animal Clinic in Irondale. He can be a little rough around the edges with his bedside manner sometimes with the owners, but as far as your animal being treating with the upmost respect and courtesy you could not ask for a better man. He is just very outspoken and will give you grief if you are not properly taking care of your animals. I would urge you to try him out. And to make things even better he is very reasonable on his prices, no office visit fees or the like, You just pay for what you get. The other vets around town do not like him because he is so cheap. But When you walk in his waiting room you will not have to go far to ask someone there how wonderful they think he is, They do not do appointments it is first come first serve for exams but you do have to make appointments for boarding, but you will be happy. Try him out and let me know what you think. His office number is 205-956-4555.