Complaint Review: Crossroads Investigation Services inc.

My company is in the business of judgment recovery asset location and skip tracing defendants for over 30 years. On March 5th, I was contacted by Ken Kumming  a partner in Crossroads Investigations. I have known both Ken Cumming and his partner Glenn Smails for many years and have done several jobs for them. 

Ken Cummings requested a search of attachable assets of a defendant and the results were provided to him the same day. That day, I charged the credit card on file  for the agreed upon  amount due as I have in every other previous instance.  Three weeks later, I was notified by my bank that the  charge to this card had been charged back as fraudulent.

I was completely dumbfounded by this  and immediately called  both the office number and Ken Cumming's cell phone to find out why. I left repeated messages  before I was able to reach Kenneth Cummings on his cell phone. He expressed no knowledge of the charge back and said  it was not done.

I contacted my credit card processing company  and confirmed it had been charged back for fraud. I again attempted to reach Ken and and after leaving   several messages, he finally answered and said he was at the bank getting a new card and would call me back as soon as he left the bank with a new card.

Never heard back. Left several more calls- Finally answered and said I would have a new card to charge in the morning. This exact same scenario went on no less than 6 times over a period of several weeks with empty promises of an immediate call back with a new card to charge. Needless to say it has not happened and I still have no idea why it was charged back.

This morning I reached Ken and demanded no more run around and empty promises. He provided a credit card number--- SAME ONE as before. This card is permanently blocking  my charge and it remains unresolved. This is a blantant theft of services from an honest and unsuspecting long time  vendor providing them a service. 

Any vendor even considering work assignments from this company would be well advised to get their money up front before even doing the work. Theft of services is not only a crime but it speaks volumes  as to their integrity  and business ethics. Anyone considering useing their services or working as a vendor for them should think  very seriously about how dishonest and disreputable they both are.