Complaint Review: Crowne Plaza Hotel Memphis

Stayed at this fleabag from 4/29 until 5/2 -- only because the basketball playsoff were going on and the princes were in town.  No other rooms available at the time.  Supposed to have a room with an armchair, roll-in shower and optional rollaway bed.  Shower was ok for the first night.  No armchair for someone with a bad back to sit in.  Beds were so high off the floor that I would have to jump onto them.  Called for the optional rollaway bed and was told that it was against fire rules to have one in the room.  Sink took about an hour to drain.  Toilet stopped working - nowhere in the hotel was there even a plunger.  No one was sent to the room to try and fix the problem -- no mantenance people on site.  No offers to move us to another room.  FINALLY AT ONE O'CLOCK in the morning after I yelled and screamed for about two hours, we were moved to another room -- WITHOUT a handicap shower.  We were not able to bathe until we got home on Friday.  When asked about this problem the hotel management said there was nothing they could do; there were no other rooms available.  No offer to find us another room in another hotel.  There were ants in both rooms.  The carpet was filthy and smelled of old grease in the hallways and in the rooms.  The wallpaper in the rooms and the elevators was peeling and dirty.  One evening I spotted what I thought was  urine in the corner of one of the elevator cars. Don't know how long it had been there.   The vending machines were empty on every floor.  Some of the breakfast items at the "buffet" were stale-dated.  Thankfully, we refused to eat in that filthy fleabag.  Basically, the place was a pigsty and there was no maintenance staff on duty after daily working hours.  The accessibility accommodations were basically nonexistent.  No one at the hotel management level cared about our complaints -- all they did was knock off the price of  one night of our stay. 

I expect to be able to bathe and sleep in my hotel room.  If I can't -- which I couldn't - I want ALL my money back!

I would not ever stay in this pigsty again!  DO NOT STAY AT CROWNE PLAZA!!!!  What a ripoff!