Cruise America Carson Cruise America Harassing Customer Service by Manager Farhad Tabib Carson, California
Today I experienced a traumatic and harassing treatment by the manager of the Carson Cruise America. I had returned from a weekend trip to Glamis, California (a sandy area), and the group had decided to pay the $50 cleaning fee for the sand that was on the floor of the RV. We left the RV clean other than the sand
and some miscellaneous water bottles and a couple dishes.
The attendant at the Carson return area told me he was going to charge $75 to clean. I told him that we were told $50. This is the basis for the whole decision for the group to return the RV in its present state. he attendant explained that it is $50/hour and it will take an hour and a half, which I think is bullshit. There is no way this RV will take an hour and a half to clean. So he asked if I wanted to speak to the manager, Farhad Tabib, which I agreed.
The manager came out, went in the RV and said usually he would charge $100 for this and that the attendant was being easy on us. I told him there is NO WAY that this would take 2 hours to clean and felt very upset. He immediately told the attendant, in a retaliatory tone, to go ahead and charge us the full $100. Instead of respecting me as a customer, Farhad treated me like s**t and acted like a child with a temper tantrum. So for asking to speak to the manager, he charged me even more than the attendant quoted (which was already ridiculous) simply as a punishment. I've never in my life felt so harassed as a customer.
On top of all of this, when I went inside to get my refund for returning the RV with the full propane tank which I was eligible for. Farhad didn't want to give me the refund I was owed after I had mentioned doing a chargeback on my credit card for the cleaning fee.
I have no idea how this guy has made it to manager. He is a hot head, abusive, threatening, and overall leaves me with a very negative impression of Carson Cruise America and Cruise America as company in general. I was with a friend who witnessed this whole event and he agreed that he's never experienced such an abusive manager.
I highly recommend finding another company for RV rentals as Cruise America should change their name to Crude America with Farhad Tabib leading the troops, who appears to find tremendous joy in making his customers as unhappy as possible.
3 Updates & Rebuttals
Kalvin M
Los Angeles,California,
United States of America
Cruise America Corporate Apologized and Refunded
#4Author of original report
Fri, November 09, 2012
Update:
Cruise America Corporate emailed me, apologizing:
"The behavior of the Carson staff I am troubled by. The apathy and attitude they exhibited towards the return cleaning fee is frankly inexcusable. I can only apologize for all of this again, and hope that this did not completely inhibit you from enjoying the rest of your holiday. We will investigate this internally so that hopefully we can prevent situations such as this from occurring in the future."
It sounds like it is a local problem that Cruise America will be taking action on.
They also offered me the $50 refund for the extra cleaning fee I was charged.
I am satisfied with the resolution and only hope that they do in fact follow up to prevent this from happening again.
Kalvin M
Los Angeles,California,
United States of America
Carson Cruise America Deceptive Practices
#4Author of original report
Wed, November 07, 2012
The latest reply is absolutely deceptive and shows how immature the manager of this Cruise America location is. He has filed a rebuttal pretending to be a customer. There was no other customer returning an RV who was within earshot at the time of our return. So we can add fabricating stories to the list of reasons why to avoid Cruise America Carson.
Aside from being a hot-head, the employee of Cruise America has not yet learned proper spelling, grammar, or punctuation.
The details of his rebuttal is also false. I did use one profanity during the conversation, which was to say there is no ****ing way this will take two hours to clean. I wasn't "cussing up a storm". I don't know if the manager here thinks he is some hot shot who can try to impress ownership by generating some sort of extra profit center at the expense of customers, or if he is simply an emotionally challenged individual. Either way, his behavior is unacceptable and remains the worst experience I've ever had dealing with a company.
Happy Camper
long beach,California,
United States of America
foul mouth spoiled
#4Consumer Comment
Tue, November 06, 2012
My friend and I happened to be returning our coach that day and was there. The kid returned the coach filthy and was cusing up a storm to the kid who checked them in. Demanding to speak with the manager. The manager was polite at first but after several attempts to keep this kid from using foul language he finished his discussion and left. The kid just stood around venting. After the rentors left I looked inside to see what was all the racket about.
To make this motorhome usuable again for any other customer they were going to have to power vac every inch of the inside. Steam mop the floors and clean the uphlostry. After reading his statement above it looks like they brought back more sand than they left. If it wasn't so bad, as he claims, why didnt they just take the time and clean it. It wasn't. I feel sorry for the cleaners at Cruise America. He should feel lucky he got charged so little.
My friends and I have rented from there for years. They have nice , clean , reliable motorhomes. We have been always happy and had nothing but profession service.