Complaint Review: Crunch Fitness

I asked a woman over the phone if she could cancel my membership 3 years ago, she said she doesnt do that over the phone, but, she said she would do it this one time.  The billing went on for several months, then stopped.  Yesterday, I noticed that Crunch fitness started taking money ($10.45) out of my account again.  I researched and it goes back 7 months that they were taking money out of my account (they did it today as well)

I have had it with this company. I spoke with a Katrina yesterday via email, she said it was nothing she could do?  No one was going to a gym doing covid from November 2019 to a month ago?  Katrina refused to refund me anything.  

I noticed, a lot of people are complaining about Crunch Fitness.  The company does not like to cancel memberships???